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Senior Officer

4 weeks ago

Exeter, Devon, United Kingdom NHS Devon Integrated Care Board Full time

About the Role

The NHS Devon Integrated Care Board is seeking a highly skilled and experienced Senior Officer to join our team as a Patient Experience Specialist. This is an exciting opportunity to work with a diverse range of stakeholders, including patients, families, and healthcare professionals, to improve the quality of care and services provided by the NHS.

Key Responsibilities

  • Manage and resolve informal and formal complaints received by NHS Devon, ensuring that all concerns are addressed in a timely and effective manner.
  • Develop and implement strategies to improve patient experience, including the development of patient feedback mechanisms and the analysis of patient feedback data.
  • Work closely with the Quality function to ensure that all quality improvement initiatives are aligned with the NHS Devon Integrated Care Board's strategic objectives.
  • Provide high-quality project, service, initiative, and administrative support to the Patient Experience function, including information and analysis.
  • Undertake reporting and analysis of information to support delivery, including the development of reports and presentations for stakeholders.

Requirements

  • Education to GCSE level in a relevant subject or equivalent level of experience in a specialist area.
  • Previous experience in complaints management and/or customer service, including knowledge of administrative procedures, project management, or information analysis.
  • Advanced keyboard skills, use of a range of software, including MS packages such as Word, Excel, PowerPoint, and Outlook.
  • Skilled communicator with excellent writing, data entry, and presentation skills, ability to communicate on complex information and administrative matters, requiring developed interpersonal and oral/written communication skills.
  • Negotiating, networking, and persuasive skills, with the ability to work under pressure in a busy working environment and able to multi-task.
  • Ability to work effectively as part of a team, with a strong problem-solving skills and the ability to respond to sudden unexpected demands.

About Us

The NHS Devon Integrated Care Board is a partnership between health and care services, working together with local communities to improve people's health, wellbeing, and care. Our vision is to provide equal chances for everyone in Devon to lead long, happy, and healthy lives.