Customer Service Advisor
7 months ago
**CUSTOMER SERVICE ADVISOR / EXETER**
**Location**: Skypark, near Exeter Airport
**Job type**: Permanent
**Reporting to**: Assistant Customer Service Manager
**Hours**: Monday to Friday 08:30am - 17:00pm
**Salary**: £22,500 - £23,051 per annum
Hawk 3 Talent Solutions, operating as an employment agency, are currently recruiting for a Customer Service Advisor to be based in Exeter on a permanent contract.
**Duties & responsibilities**:
- Answering inbound calls from retailers with regards to orders and enquiries
- Issuing customers pro-forma / invoices, order acknowledgments and general administration
- Liaise with the Warehouse and distribution companies to ensure timely and accurate distribution of products
- Calculate customer discounts and carriage costs in relation to customer orders
- Resolve any customer complaints, ensuring communication to the customer is timely, accurate and professionally managed
- Maintain all customer records are updated and accurate within the CRM system, raising tickets where necessary
- Support the field based Sales Team
- Develop a rapport with dealer network and build relationships with immediate team, internal departments and customers
**About you**:
- Excellent customer service skills - both verbal and written
- Computer literate with working knowledge of Microsoft Office
- Excellent time management skills
- Eye for detail
- Willingness to learn new skills and retain large amounts of product information
- Ability to work well on own initiative as well as a larger team
- Previous experience with CRM systems is desirable
**Benefits**:
- 6.4 weeks starting holiday
- Generous flexi-time
- Free eye tests
- Positive working environment
- Pension scheme
- Free onsite parking
- Staff discount
- Ongoing training
**Job Types**: Full-time, Permanent
**Salary**: £22,500.00-£23,051.00 per year
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- Exeter (required)
Ability to Relocate:
- Exeter: Relocate before starting work (required)
Work Location: In person
Reference ID: CSAEXE
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