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Customer Service Representative for German-Speaking Clients

1 month ago

Exeter, Devon, United Kingdom Euro London Appointments Full time
Job Title: Customer Service Representative for German-Speaking Clients

Salary: £25,000 - £28,000 per annum

About the Role

We are seeking a highly skilled and detail-oriented German-speaking customer service representative to join our team in Exeter on a permanent basis.

This role offers a hybrid working arrangement, providing you with the flexibility to balance office and remote work seamlessly.

Key Responsibilities
  • Process customer orders and credits efficiently, ensuring accuracy and timeliness.
  • Manage sales orders and customer enquiries, addressing customer inquiries promptly and professionally.
  • Communicate and resolve customer complaints with empathy and efficiency, ensuring swift resolution and customer satisfaction.
  • Monitor and manage deliveries, ensuring timely and accurate shipment to customers.
Requirements
  • Native level fluency in German is essential for effective customer interaction.
  • You should have proven experience in B2B customer service, showcasing your ability to navigate complex customer needs.
  • Sales administration or logistics experience is desirable, demonstrating your familiarity with relevant processes.
  • Knowledge or experience with SAP/ERP systems is also advantageous.

This is an excellent opportunity for a proactive and customer-focused individual with the required skills and experience to take their career to the next level. Apply today and discover a new challenge in a dynamic environment.