Customer Service Representative
2 days ago
We are seeking a highly skilled Customer Service Representative to join our dynamic team at Office Angels. As a key member of our support team, you will be responsible for providing exceptional service to our clients, handling their queries and requests with accuracy and efficiency.
About the Role:
This is an exciting opportunity to work in a fast-paced environment, where you will have the chance to develop your skills and knowledge in customer service, banking, and finance. You will be working closely with our clients, responding to their inquiries, and resolving any issues they may have. Your strong communication skills, attention to detail, and ability to work under pressure will be essential in this role.
Key Responsibilities:
- Handle incoming calls and respond to client inquiries related to account balances, statements, and transactions
- Provide support for Online Banking and Mobile App queries, password resets, and online payment verifications
- Manage amendments to static data, including address changes
- Process other requests such as audit letters and tax certificates
- Maintain client records, ensuring efficient archiving and filing
- Handle clients' complaints and errors promptly, following the established process
Requirements:
- Experience in delivering excellent customer care, preferably in a bank/finance setting
- Ability to provide a high level of client service, ensuring the client is at the heart of everything we do
- Strong numeracy, literacy, and computer skills
- Knowledge of savings, banking, or financial services is desirable
- Previous experience in a client-facing banking role is preferred
- Proficiency in Microsoft Office applications
- Willingness to learn various banking systems and tasks
- Empathy in handling customer complaints
What We Offer:
Competitive salary (£25,000 - £30,000 per annum)
Pension and holiday allowance
Private health cover
Discretionary bonuses
Progression opportunities
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