Customer Service Advisor

5 months ago


Exeter, United Kingdom Stovax Group Full time

**THE ROLE**

Reporting directly to the Assistant Customer Services Manager, you will be taking calls from our retailers, answering queries and questions and accurately placing orders onto the database from a variety of sources. This role requires you to be able to multi task, whilst enjoying working in a fast paced environment with the ability to liaise with other departments in order to provide excellent Customer Service.

**Main Duties to Include;**
- Answering in-bound call from retailers with regards to orders and general enquiries.
- Issuing customers with Pro-forma/Invoices, order acknowledgments and general administration.
- Liaise with the Warehouse and distribution companies to ensure timely and accurate distribution of our products.
- Calculate customer discounts and carriage costs in relation to customer orders.
- Resolve any customer complaints which may have arisen, ensuring communication to the customer is timely, accurate and professionally managed.
- Maintain all customer records are updated and accurate within the CRM system, raising tickets when necessary.
- Support the field based Sales Teams.
- Develop a rapport with our dealer network and build relationships with immediate team, internal departments and customers.
- To comply with company policies at all times

You could benefit from our Electric Vehicle Lease or Cycle to Work schemes, Flexi Time Policy, Employee Assistance Programme for a range of home, health and work issues, along with generous staff discount on our products. Employees are also able to log onto our Benefits Hub which gives discounts for supermarkets, cinema tickets, gifts and a wide range of items from other suppliers.

We offer Monday to Friday working for all departments, a two day per week working from home policy where possible, and enhanced holiday allowance.

This position will be based at our state of the art purpose-built offices and manufacturing facility at Skypark, near Exeter Airport. This recent move is transformational for our business, and we’d love you to join us at this exciting time.



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