Customer Service Advisor

7 months ago

Exeter, United Kingdom PRIMIS Mortgage Network Full time

Job Profile:
**Customer Service Advisor - Exeter EX1 Hybrid or Office based**

We have an exciting opportunity for applicants to join a thriving Exeter business working as a Customer Service Insurance Advisor at First2Protect - a PRIMIS Mortgage Network partner business.

First2Protect is an insurance broker based in a modern office in the Southernhay area of the City Centre. We have over 80 employees and 65,000 policy holders insured through us. We are proud to provide a first class service and hold a 4.7 Trust Pilot rating, as well as providing a 5 star Defaqto rated home insurance product.

We provide property insurance solutions for a whole host of different clients along their property journey. This includes first time buyers’ right through to owners of large property portfolio’s, and everything in between

You will be working as part of a team responsible for delivering high levels of customer service via telephone and digital communications. Giving advice relating to insurance products to help our customers protect their investments and in some cases, being first point of contact to introduce the First2Protect service.

Working alongside our partners in the mortgage and finance sector we pride ourselves on meeting our shared customer needs in both Household and Buy to Let insurance policies.

Employee development is at the heart of what we do, all of our leaders and trainers were once advisors and have progressed into senior roles from developing their skills and knowledge throughout their careers here.

There are also many opportunities for you to develop your career within First2Protect through our Learning and Development programs.

**What’s in it for you?**
- Competitive salaries with uncapped bonus opportunities **Ranging from base salary £22,050 - £23,100pa with OTEs at £24,054 - £25,575 with uncapped bonus opportunities**:

- Full training programme to assist your development by our dedicated training team
- Natural progression on to a variety of different roles or areas within the business, ranging from Leadership, Specialist insurance, Training & Development and Schemes & Governance
- Support from our Team leaders and Trainers throughout
- Sponsorship for industry recognised qualifications and apprenticeships
- 20 days’ holiday per year (separate to Bank Holidays), holiday increases by 1 day every year up to a max of 25 days
- Access to company discounts and benefits such as cycle to work, critical illness, dental work, private medical insurance and travel insurance, as well as others though our employee benefits platform, Benni.
- Working for a company that its employees are proud of
- Smart casual dress code

**What do we expect from you?**
- To be successful you will need to be able to demonstrate the following:

- A self-motivated and positive attitude
- Professional telephone manner and excellent communication skills
- Ability to show high levels of attention to detail and listening skills
- Reliability and flexibility
- Ability to work as part of a team
- Passion to succeed and develop yourself and your career
- Hunger for seeking opportunities and managing own workload to maximise positive customer outcomes

**Overview**:
**Working Hours: 37.5 hours per week**

**Working Days: Monday - Friday**

**Salary: Ranging from £22,050 - £23,100pa with OTE at £24,054 - £25,575 with uncapped bonus opportunities.**

The above packages are dependent on what team you would join.

If full time hours or normal business hours cannot be fulfilled, then we will listen to any requirements you may have. Please let us know about these requirements upon submitting your CV.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs, if you require any adjustments to make the recruitment process easier please let us know.

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