Administration Workflow Coordinator

7 months ago

Edinburgh, United Kingdom Wlliams Lea Full time

Administration Workflow Coordinator
- Salary: £22,575_
- Location: Edinburgh, EH3 8EJ_
- Contract: Full Time, Permanent_
- Shifts: 37.5 hours per week, Monday to Friday_
- Work Model: onsite_

Williams Lea seeks an Administration Workflow Coordinator to join our team

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal, and professional services firms.

Sound good so far? Then this is the perfect position for you, and you are just the individual that we are looking for

Role Purpose:
The Workflow Coordinator for Office Services delivers exceptional customer service for our clients by coordinating workflow in one or more of the following areas: reprographics (copy) and mail services in both physical and digital environments, intake, hospitality, facilities, audio/visual, reception.

Workflow Coordinators will support other Williams Lea service lines as needed, including but not limited to expense processing, accounts payable, or other back-office (administrative, virtual, or shared) services.

Key Responsibilities include:

- Coordinate workflow within the team, prioritising jobs and delegating duties to associates.
- Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests)
- Ensure team provides outstanding service to client, while building strong customer relationships.
- Immediately escalate any operational problems or issues to Lead, Supervisor or Manager.
- Produce required reports on schedule.
- Provide job intake services as prescribed by manager.
- Communicate with manager and client on job or deadline issues.
- Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction.
- Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.

Key skills and qualifications:

- Experience directing workflow in an organised manner to meet deadlines occurring quickly and simultaneously.
- Intermediate computer skills required, generally using Microsoft Office.
- Familiar with procedures supporting service line, such as mail, reprographics, or other administrative support services.
- Skilled in the use of reprographics equipment, mail, phone and/or digital equipment and other office hardware and/or software, as applicable to service line.
- Demonstrates customer service skills needed to maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.
- Attention to detail with emphasis on accuracy and quality.
- Ability to handle sensitive and/or confidential documents and information.
- Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanour and composure at all customer service interactions.
- Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures.
- Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
- Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment.
- Must be self-motivated with positive can-do attitude.

The Package

Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

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