Digital Support Apprentice
6 months ago
We have an exciting new opportunity for a Customer Service / Digital Support apprentice. This is a fantastic opportunity for a recent school or college leaver who has an enthusiasm and keen interest in starting a career within Customer Service. As part of your role you will be, call handling, utilising a CRM, creating customer accounts, raising tickets, ensuring notes are taken. The company specialise in hosting/cloud solutions, internet and telecommunication support, web hosting and internet connectivity based in Kettering.
**Apprenticeship summary**
**Annual wage**
£12,450.00 a year
**Working week**
8am - 4pm or 9am - 5pm or 10am - 6pm Monday to Friday
Total hours per week: 37.5 hours a week
**Expected duration**
16 Months
**Apprenticeship level**
Advanced
Level 3 (A level)
**What will the apprentice be doing?**
Key Responsibilities:
- Call handling.
- Directing calls and placing orders on internal systems.
- Utilising a CRM, creating customer accounts, raising tickets, ensuring notes are taken.
- Handling a Live Chat service, providing customer service as necessary.
- Any other administrative duties.
- Assisting in the provision of hardware, shipping, and preparing for dispatch.
**What training will the apprentice take and what qualification will the apprentice get at the end?**
This apprenticeship aligns with Register of IT Technicians for Level 3.
- Digital Support Technician Level 3
**What is the expected career progression after this apprenticeship?**
May lead to a permanent position at the end of the apprenticeship.
**Requirements and prospects**
**Desired skills and personal qualities**
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Creative
**Qualifications**
- GCSE or equivalent English (Grade A*-C/9-4) essential
- GCSE or equivalent Maths (Grade A*-C/9-4) essential
**Things to consider**
**About the employer**
The company specialise in hosting/cloud solutions, internet and telecommunication support, web hosting and internet connectivity. They have a large number of clients throughout the UK and provide an IT managed service for all of the above areas.
They are now looking for an enthusiastic individual who has great communication and customer service skills to join their growing team.
**Address**
- **Kitteon House**:
- **Kettering parkway**:
- **Kettering**:
- **N15 6XW**
**Training**
**Training provider**
JBC SKILLS TRAINING LIMITED
**Apprenticeship standard**
Digital support technician
Level 3 (A level)
**Job Types**: Full-time, Apprenticeship
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Kettering, NN15 6XW: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (required)
Work Location: In person
-
Digital Support/ Customer Service Apprentice
7 months ago
Kettering, United Kingdom ESTIO TRAINING Full timeKettering - Posted 18 mins ago **MONKEY TREE HOSTING LTD** **Level 3 Digital Support Technician**: **Company: MONKEY TREE HOSTING LTD** **Full Address: Kitteon House, Kettering parkway, Kettering, NN15 6XW** **Weekly Hours Worked: 8am - 4pm or 9am - 5pm or 10am - 6pm Monday to Friday (37.5 hours per week)** **Salary: £12,480.00 // £6.40 an hour aged...
-
Apprentice Lettings Negotiator
6 months ago
Kettering, United Kingdom Connells Group Full timeAt **Connells**, part of the Connells Group, we're looking for a highly motivated **Apprentice Lettings Negotiator **to join our fantastic lettings** **team in branch in **Kettering.** We take the employment of new talent in to our company very seriously and fully support the **Government Apprenticeship Programme**. Our commitment to continuous professional...
-
Company Trainee
6 months ago
Kettering, United Kingdom The Recruitment Bar Full timeIT Apprentice / Company Trainee - Full-time - Permanent - Mon - Fri 0830-1700 - Kettering A fantastic opportunity for development and longevity has arisen for a trainee within our clients Audio Visual business. We are looking for an enthusiastic, keen and eager IT apprentice to be first line support for our internal IT supporting our group of...
-
Physiotherapy Apprentice
7 months ago
Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full timePhysiotherapy Apprentice at Kettering General Hospital. Are you caring, compassionate, motivated and interested in developing your career within the NHS as a Physiotherapist in Kettering? Then this may be the opportunity for you! This is a 4 Year fixed term contract as follows: Year 1 of academic study Band 2 salary Year 2 of academic study Band 3...
-
Early Years Workforce Apprentice
3 weeks ago
Kettering, Northamptonshire, United Kingdom Getting In Limited Full time**Job Role:** Early Years Workforce ApprenticeWe are seeking a motivated and dedicated individual to join our team as an Early Years Workforce Apprentice. This is an exciting opportunity for someone who is passionate about providing high-quality childcare and education to young children.In this role, you will work as part of a team to create and maintain...
-
Digital Trainer
8 months ago
Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full timeDo you want to make a positive difference in our digital delivery across the Group? We have recently developed a groupwide Digital Service providing digital services across University Hospitals of Northamptonshire; Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust. Working together as a hospital group provides us...
-
Lead Digital Trainer
8 months ago
Kettering, United Kingdom Northampton General Hospital NHS Trust Full timeDo you want to make a positive difference in our digital delivery across the Group? We have recently developed a groupwide Digital Service providing digital services across University Hospitals of Northamptonshire; Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust. Working together as a hospital group provides us...
-
Apprentice HGV Technician
3 weeks ago
Kettering, United Kingdom CV-Library Full timeCompany Description Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging...
-
Digital Risk Officer
1 week ago
Kettering, Northamptonshire, United Kingdom North Northamptonshire Council Full timeDigital Risk Officer PositionWe are seeking a highly skilled Digital Risk Officer to join our dynamic Technology, Digital and Data Service.The successful candidate will play a key role in identifying and mitigating digital risks, ensuring the confidentiality, integrity, availability, accountability, and compliance of our information systems.Main...
-
Digital Training Team Coordinator
8 months ago
Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full timeWe are pleased to announce an exciting opportunity has arisen to join our Digital Training team here at Kettering General Hospital. We are looking for a Digital Training Team Administrator who will work closely with the team to help plan, coordinate, support and manage the Digital Training portfolio. **So who are the Digital Training Team? We are**: -...
-
Digital Transformation Leader
1 month ago
Kettering, Northamptonshire, United Kingdom NHS Northamptonshire Integrated Care Board Full timeDiscover a compelling opportunity to spearhead digital innovation within NHS Northamptonshire Integrated Care Board, driving the delivery of cutting-edge solutions that elevate healthcare services.The initial projects will focus on harnessing analytics to support population health and prevention, research, and pathway redesign. Your expertise will be pivotal...
-
Reception Administrator Apprentice
6 months ago
Kettering, United Kingdom Starting Off Full timeOur client offers an expert team of Partners and Qualified Staff who have provided a comprehensive accountancy service to clients in in Kettering, Corby and surrounding areas since 1981.They specialise in the family business, small and medium size businesses and individuals. They work closely with our clients providing a personal service. They are now...
-
Digital Transformation Lead
1 month ago
Kettering, Northamptonshire, United Kingdom NHS Full timeWe are seeking an experienced Digital Project Manager to lead the delivery of digital solutions that improve communication between clinical teams and enhance health and care pathways.Main ResponsibilitiesThe Senior Digital Project Manager will oversee the development and implementation of projects, ensuring timely and cost-effective delivery. Key...
-
Digital Marketing Specialist
6 months ago
Kettering, United Kingdom Snap-on UK Holdings Full timeAt **Snap-on **we are currently looking to hire a **“Social Media Expert” **that will take ownership for all forms of social media. As a **Digital Marketing Coordinator** you will be responsible for ensuring a high level of activity is maintained every day. You will create, schedule and publish marketing content, manage audience engagement and design...
-
Digital Transformation Programme Lead
8 months ago
Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full timeAre you looking for your next challenge? Are you exactly the person we are looking for? Applications are welcome from experienced, enthusiastic, professional people who want to join our Digital Team in this role as a Digital Transformation Programme Lead. The post holder will share the responsibility of identifying and recommending courses of action to...
-
Digital Health Professional
6 days ago
Kettering, Northamptonshire, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full timeNorthamptonshire Healthcare NHS Foundation Trust is an integrated primary care and mental health provider offering physical, mental health, and specialty services. We are seeking a highly motivated individual to join our digital clinical safety team as a Healthcare Technology Implementer.Key responsibilities include supporting the introduction and use of...
-
Apprentice Sports Coach
6 months ago
Kettering, United Kingdom Premier Education UK Full time**Our vision is to Educate and Activate the World!** We understand that its experiences that will help shape children, making them more confident, outgoing and positive when facing the future. For us, it's never been just about teaching young people how to become more technically proficient in any sport. The activity is simply a vehicle that **takes...
-
Clinical Digital Transformation Specialist
2 weeks ago
Kettering, Northamptonshire, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full timeWe are seeking an experienced healthcare professional to join our clinical safety team as a Clinical Digital Transformation Specialist.About the Role:The successful candidate will support the introduction and use of digital technologies to benefit patients, carers, and staff.They will continually develop and optimise the electronic healthcare...
-
Cardiac Physiologist
7 months ago
Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full timeThis role has been developed to recruit a band 5 Cardiac Physiologist, we will consider newly qualified PTP/Apprentice applicants that have completed the formal training but would like to develop their skills further within the invasive Cardiology, or someone who is in their final year of study but who is independent in performing all non-invasive...
-
Digital Solutions Engineer
1 month ago
Kettering, Northamptonshire, United Kingdom NHS Full timeJob SummaryWe are seeking a skilled Digital Solutions Engineer to join our team at Kettering General Hospital NHS Foundation Trust. The successful candidate will be responsible for providing 2nd line technical support to end-users, acting as a liaison between 1st and 2nd line support, and responding to Service Desk calls that cannot be resolved by the 1st...