Digital Support Apprentice

6 months ago


Kettering, United Kingdom JBC Skills Training Ltd Full time

We have an exciting new opportunity for a Customer Service / Digital Support apprentice. This is a fantastic opportunity for a recent school or college leaver who has an enthusiasm and keen interest in starting a career within Customer Service. As part of your role you will be, call handling, utilising a CRM, creating customer accounts, raising tickets, ensuring notes are taken. The company specialise in hosting/cloud solutions, internet and telecommunication support, web hosting and internet connectivity based in Kettering.

**Apprenticeship summary**

**Annual wage**

£12,450.00 a year

**Working week**

8am - 4pm or 9am - 5pm or 10am - 6pm Monday to Friday

Total hours per week: 37.5 hours a week

**Expected duration**

16 Months

**Apprenticeship level**

Advanced
Level 3 (A level)

**What will the apprentice be doing?**

Key Responsibilities:

- Call handling.
- Directing calls and placing orders on internal systems.
- Utilising a CRM, creating customer accounts, raising tickets, ensuring notes are taken.
- Handling a Live Chat service, providing customer service as necessary.
- Any other administrative duties.
- Assisting in the provision of hardware, shipping, and preparing for dispatch.

**What training will the apprentice take and what qualification will the apprentice get at the end?**

This apprenticeship aligns with Register of IT Technicians for Level 3.
- Digital Support Technician Level 3

**What is the expected career progression after this apprenticeship?**

May lead to a permanent position at the end of the apprenticeship.

**Requirements and prospects**

**Desired skills and personal qualities**
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Creative

**Qualifications**
- GCSE or equivalent English (Grade A*-C/9-4) essential
- GCSE or equivalent Maths (Grade A*-C/9-4) essential

**Things to consider**

**About the employer**

The company specialise in hosting/cloud solutions, internet and telecommunication support, web hosting and internet connectivity. They have a large number of clients throughout the UK and provide an IT managed service for all of the above areas.

They are now looking for an enthusiastic individual who has great communication and customer service skills to join their growing team.

**Address**
- **Kitteon House**:

- **Kettering parkway**:

- **Kettering**:

- **N15 6XW**

**Training**

**Training provider**

JBC SKILLS TRAINING LIMITED

**Apprenticeship standard**

Digital support technician
Level 3 (A level)

**Job Types**: Full-time, Apprenticeship

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Kettering, NN15 6XW: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

Work Location: In person



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