Digital Support/ Customer Service Apprentice
6 months ago
Kettering
- Posted 18 mins ago
**MONKEY TREE HOSTING LTD**
**Level 3 Digital Support Technician**:
**Company: MONKEY TREE HOSTING LTD**
**Full Address: Kitteon House, Kettering parkway, Kettering, NN15 6XW**
**Weekly Hours Worked: 8am - 4pm or 9am - 5pm or 10am - 6pm Monday to Friday (37.5 hours per week)**
**Salary: £12,480.00 // £6.40 an hour aged 16-17 for the first year £8.60 an hour 18+ for the first year**
**About the company**:
The company specialise in hosting/cloud solutions, internet and telecommunication support, web hosting and internet connectivity. They have a large number of clients throughout the UK and provide an IT managed service for all of the above areas. They are now looking for an enthusiastic individual who has great communication and customer service skills to join their growing team in Kettering, Northants.
**Brief job description**:
Estio Training have an exciting new opportunity for a Customer Service / Digital Support with Customer service/Digital Support. The company specialise in hosting/cloud solutions, internet and telecommunication support, web hosting and internet connectivity based in Kettering.
This is a fantastic opportunity for a recent school or college leaver who has an enthusiasm and keen interest in starting a career within Customer Service. As part of your role you will be, call handling, utilising a CRM, creating customer accounts, raising tickets, ensuring notes are taken.
**Your duties and responsibilities in this role will consist of**:
This is a fantastic opportunity for any individual who has an enthusiasm and keen interest in starting a career within Customer Service.
The company specialise in hosting/cloud solutions, internet and telecommunication support, web hosting and internet connectivity. They have a large number of clients throughout the UK and provide an IT managed service for all of the above areas.
They are now looking for an enthusiastic individual who has great communication and customer service skills to join their growing team.
**Key duties will include**:
- Call handling.
- Directing calls and placing orders on internal systems.
- Utilising a CRM, creating customer accounts, raising tickets, ensuring notes are taken.
- Handling a LiveChat service, providing customer service as necessary.
- Any other administrative duties.
- Assisting in the provision of hardware, shipping, and preparing for dispatch.
This role will be working towards Customer service specialist Level 3 qualification supported by starting off.
**Qualifications**:
5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
**Skills Required/ Personal qualities**:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Creative
**Future prospects**:
The role offers a permanent role upon completion of the apprenticeship depending on performance.
**Training to be provided**:
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:
- Helpdesk Operations and Functions.
- Maintaining Digital Systems and Services
- Fundamentals of Digital Systems.
- Administration of Digital Systems and Services.
- Change Management.
- Teamwork and Communications.
- Introduction to System Security.
- User and Stakeholder Training.
- Working in Digital Support.
- Data Operations and Security.
- Pathways and Career Progression.
-
Digital Support Apprentice
5 months ago
Kettering, United Kingdom JBC Skills Training Ltd Full timeWe have an exciting new opportunity for a Customer Service / Digital Support apprentice. This is a fantastic opportunity for a recent school or college leaver who has an enthusiasm and keen interest in starting a career within Customer Service. As part of your role you will be, call handling, utilising a CRM, creating customer accounts, raising tickets,...
-
Customer Service Apprentice
6 months ago
Kettering, United Kingdom Starting Off Full timeThis is a fantastic opportunity for a recent school or college leaver who has an enthusiasm and keen interest in starting a career within Customer Service. The company specialise in hosting/cloud solutions, internet and telecommunication support, web hosting and internet connectivity. They have a large number of clients throughout the UK and provide an IT...
-
Apprentice Lettings Negotiator
5 months ago
Kettering, United Kingdom Connells Group Full timeAt **Connells**, part of the Connells Group, we're looking for a highly motivated **Apprentice Lettings Negotiator **to join our fantastic lettings** **team in branch in **Kettering.** We take the employment of new talent in to our company very seriously and fully support the **Government Apprenticeship Programme**. Our commitment to continuous professional...
-
Administrator/customer Service
5 months ago
Kettering, United Kingdom Advance Logistics Support Full timeCustomer Service/Administrator required for my client in Kettering Monday to Friday - 9am - 6pm £12ph **You will need to** Be a good communicator written and verbal Customer skills via the telephone Filing Alpha Numeric Data input Have good computer knowledge Immediate start **Job Types**: Permanent, Fixed term contract **Salary**: £12.00 per...
-
Customer Service Apprentice
2 weeks ago
Kettering, United Kingdom BSH Home Appliances Ltd Full timeTomorrow is our homeStart at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they...
-
Courier with Excellent Customer Service
4 days ago
Kettering, Northamptonshire, United Kingdom Royal Mail Group Full timeCourier Job OpportunityWe are seeking an enthusiastic and motivated individual to join our team as a Courier. In this role, you will be responsible for delivering mail and parcels to customers across the area.Salary and BenefitsThe successful candidate will receive a competitive salary of £12.54 per hour, paid monthly, and have access to overtime pay at...
-
Company Trainee
5 months ago
Kettering, United Kingdom The Recruitment Bar Full timeIT Apprentice / Company Trainee - Full-time - Permanent - Mon - Fri 0830-1700 - Kettering A fantastic opportunity for development and longevity has arisen for a trainee within our clients Audio Visual business. We are looking for an enthusiastic, keen and eager IT apprentice to be first line support for our internal IT supporting our group of...
-
Apprentice Retail Assistant
6 months ago
Kettering, United Kingdom Inspiro Learning Full timeFarmfoods are looking to recruit an Apprentice Retail Assistant for our shop in Kettering. We offer a permanent full-time position working a variety of shifts, 5 days from 7 each week. As one of our retail apprentices you will: - Make all of our customers feel welcome with a friendly smile and simple hello. - Help customers find the items they are looking...
-
Lead Digital Trainer
7 months ago
Kettering, United Kingdom Northampton General Hospital NHS Trust Full timeDo you want to make a positive difference in our digital delivery across the Group? We have recently developed a groupwide Digital Service providing digital services across University Hospitals of Northamptonshire; Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust. Working together as a hospital group provides us...
-
Data Cabling Apprentice
5 months ago
Kettering, United Kingdom Nortech Network Services Ltd Full timeNortech Network Services Nortech Network Services are a Northamptonshire based company, specialising in Network Infrastructure Installation. As an Apprentice Data Cabling Engineer, you will learn how to deploy both copper and fibre cabling solutions, including the installation, termination and testing. You will be taught not only the differences between...
-
Customer Service and Sales Support
5 months ago
Kettering, United Kingdom Walls and Floors Full time**Objective**: To liaise with customers, taking and placing orders and supporting Sales and Customer Service queries. Managing customer accounts and working closely with the Area Sales Manager to maximise sales opportunities. To delight our Customers with 5* Customer Service. To work alongside other team members to ensure the Customer and the Organisation...
-
Reception Administrator Apprentice
5 months ago
Kettering, United Kingdom Starting Off Full timeOur client offers an expert team of Partners and Qualified Staff who have provided a comprehensive accountancy service to clients in in Kettering, Corby and surrounding areas since 1981.They specialise in the family business, small and medium size businesses and individuals. They work closely with our clients providing a personal service. They are now...
-
Digital Trainer
7 months ago
Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full timeDo you want to make a positive difference in our digital delivery across the Group? We have recently developed a groupwide Digital Service providing digital services across University Hospitals of Northamptonshire; Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust. Working together as a hospital group provides us...
-
Physiotherapy Apprentice
6 months ago
Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full timePhysiotherapy Apprentice at Kettering General Hospital. Are you caring, compassionate, motivated and interested in developing your career within the NHS as a Physiotherapist in Kettering? Then this may be the opportunity for you! This is a 4 Year fixed term contract as follows: Year 1 of academic study Band 2 salary Year 2 of academic study Band 3...
-
Digital Learning Officer
6 months ago
Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full timeSupport the service area(s) and assist senior colleagues with the development and delivery of leadership and learning & development digital learning initiatives. To provide advice and support to the wider organisation in terms of Digital Learning Deliver Digital Learning content required for Statutory and Mandatory Training i.e. videos and eLearning To be...
-
Customer Service Representative
4 weeks ago
Kettering, Northamptonshire, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to provide exceptional service and support to our customers. The ideal candidate will be a team player who can engage with customers, participate in operational workflow, and collaborate with colleagues to meet and exceed goals.Key Responsibilities:Deliver outstanding customer service and support.Contribute to...
-
Customer Services
5 months ago
Kettering, United Kingdom North Northamptonshire Council Full timeAbout the role Do you want to play a vital role in Customer Services for Complaints Support in your local authority. You will be part of a very supportive and encouraging team whilst you undergo comprehensive training to enable you to do an excellent job. If you are flexible adaptable and can keep your composure under pressure, then why not grab this...
-
Customer Service Coordinator
1 month ago
Kettering, United Kingdom CV-Library Full timeAre you a proactive individual with a passion for customer service? Are you looking for a career where you can learn and develop? My successful client is looking for an efficient and effective team player who wants to learn how to provide a pro-active and comprehensive customer support service to partners across the UK. This is a great opportunity to work...
-
Digital Learning Officer
6 months ago
Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full timeWe have an exciting opportunity for someone who is digitally skilled to join the education team, We are looking for some one who is creative and passionate about engaging with staff to support innovation and improving staff access to learning. This post is fixed term / secondment as we support a member of our team on maternity leave, but this is an exciting...
-
Customer Support Specialist
2 months ago
Kettering, Northamptonshire, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Kettering, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...