Customer Service Apprentice
4 months ago
This is a fantastic opportunity for a recent school or college leaver who has an enthusiasm and keen interest in starting a career within Customer Service.
The company specialise in hosting/cloud solutions, internet and telecommunication support, web hosting and internet connectivity. They have a large number of clients throughout the UK and provide an IT managed service for all of the above areas.
They are now looking for an enthusiastic individual who has great communication and customer service skills to join their growing team.
Key duties will include:
- Call handling.
- Directing calls and placing orders on internal systems.
- Utilising a CRM, creating customer accounts, raising tickets, ensuring notes are taken.
- Handling a LiveChat service, providing customer service as necessary.
- Any other administrative duties.
- Assisting in the provision of hardware, shipping, and preparing for dispatch.
This role will be working towards Customer service Level 2 or 3 qualification supported by starting off.
**Job Types**: Full-time, Apprenticeship
Pay: From £6.40 per hour
Expected hours: 37.5 per week
**Benefits**:
- Casual dress
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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