Customer Service and Sales Support

7 months ago


Kettering, United Kingdom Walls and Floors Full time

**Objective**:
To liaise with customers, taking and placing orders and supporting Sales and Customer Service queries.

Managing customer accounts and working closely with the Area Sales Manager to maximise sales opportunities.

To delight our Customers with 5* Customer Service.

To work alongside other team members to ensure the Customer and the Organisation are at the centre of all decision making.

**Main Duties**:

- The ability to deal with a range of customer types from B2C and B2B.
- Manage and be responsible for customer accounts.
- Working alongside the Area Sales Managers to achieve company and individual sales targets.
- Process main orders, sample orders, returns, replacements and refunds.
- Proactively contact customers to promote offers and chase quotes.
- Provide outstanding customer service during every customer interaction whilst representing the company in a professional manner.
- Liaise with internal and external couriers to ensure a smooth delivery service for our customers. Proactively communicate any delivery updates.
- Build and develop key relationships with all relevant departments within the business including Area Sales Managers.
- Ensure that appropriate Health and Safety standards are always maintained.
- Take a leading role in your own development and additional training.
- Complete all tasks as assigned and in line with Business requirements.

**Skills**:

- Strong problem solving and analytical skills
- Strong organisational skills
- Excellent verbal and written communication and grammar skills
- Professional telephone manner
- Work well under pressure, multi task, meet deadlines and be able to prioritise workload
- Ability to work under own initiative and as part of a team
- Be confident in building relationships with customers and working closely with colleagues

**Personal Attributes**:

- Good internal and external communicator, at all levels.
- Professional & positive attitude.
- High level of attention to detail
- Able to learn different computer platforms and systems
- Professional & self-driven work ethic
- Effective time management and problem-solving skills
- Professional Behaviour

Starting wage is £21,840 with the opportunity to progress to £24,675

**Job Types**: Full-time, Permanent

**Salary**: £21,840.00-£24,675.00 per year

**Benefits**:

- Employee discount
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

COVID-19 considerations:
Following all Government guidelines

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Reference ID: TA004



  • Kettering, United Kingdom Walls and Floors Full time

    **Objective**: To liaise with customers, taking and placing orders and supporting with Sales and Service queries. To delight our Customers with 5* Customer Service To work alongside our co-workers/colleagues to deliver the best service whilst supporting each other in achieving this, ensuring the Customer and the Organisation are at the centre of decision...


  • Kettering, Northamptonshire, United Kingdom Impact Recruitment Full time

    Career Opportunity: Customer Service and Sales Liaison SpecialistWe are seeking an experienced Customer Service and Sales Liaison Specialist to join our team at Impact Recruitment.The successful candidate will be responsible for providing exceptional customer service and support to our clients, as well as developing and maintaining strong relationships with...

  • Customer Services

    3 days ago


    Kettering, United Kingdom Ernest Gordon Recruitment Limited Full time

    Customer Services £22,000 - £24,000 (OTE £23,000 - £28,000) + Monday to Friday + Training + Bonus + Company pension + Company benefits Kettering Are you from a Customer Services or Sales background looking for a Monday to Friday days-based position within a world leading company which is known for having a tight knit team, a low-pressure office...


  • Kettering, United Kingdom Advance Logistics Support Full time

    Customer Service/Administrator required for my client in Kettering Monday to Friday - 9am - 6pm £12ph **You will need to** Be a good communicator written and verbal Customer skills via the telephone Filing Alpha Numeric Data input Have good computer knowledge Immediate start **Job Types**: Permanent, Fixed term contract **Salary**: £12.00 per...

  • Customer Service

    3 days ago


    Kettering, United Kingdom Interaction Recruitment Full time

    **Trainee Recruitment Consultant - Commercial Perms £Excellent + uncapped commission + additional incentives Kettering Town Centre Monday to Friday Free Parking**: - **Do you have experience within either a customer service or sales environment?**_ - **Do you enjoy working with people and have strong communication skills?**_ Come and join our specialist...


  • Kettering, Northamptonshire, United Kingdom beBee Professionals Full time £18,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Kettering, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist customers with product selection,...


  • Kettering, Northamptonshire, United Kingdom beBee Professionals Full time £18,000 - £25,000

    About Our Retail TeamWe are looking for a highly motivated and customer-focused Sales Assistant to join our retail team in Kettering, United Kingdom. As a Sales Assistant, you will be responsible for delivering exceptional customer service and supporting the store's day-to-day operations.Your key responsibilities will include:Engaging with customers and...


  • Kettering, United Kingdom Wallace Hind Selection Full time

    An exciting opportunity for a Customer Service Executive has arisen to join the worldwide leading supplier of locking systems and solutions used and recommended by main contractors, architects, specifiers and architectural ironmongers. **BASIC SALARY**: £23,000 - £26,000 basic(DOE) **BENEFITS**: - Contributory Pension - 24 days Holiday plus...

  • Sales Support

    3 days ago


    Kettering, United Kingdom Interaction Recruitment Full time

    We have a fantastic opportunity available for a sales and customer service professional to join our team in Kettering as a Trainee Recruitment Consultant. Recruitment is an excellent career choice for someone who enjoys a mix of customer service, soft sales and administration. If you enjoy working with people, building relationships and making money, then...


  • Kettering, United Kingdom Total Computer Networks Full time

    **Job Description - Customer Service Representative** **Reports to: Customer Service Manager** **Location: Hybrid (Kettering)** **Terms: Full Time / Permanent** **Profile** To provide a professional after sales service to our customers and to assist the sales team in delivering outstanding customer care. **Responsibilities** - Build relationships with...


  • Kettering, Northamptonshire, United Kingdom beBee Professionals Full time £18,000 - £25,000

    As a Customer Service Associate at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Kettering, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle...


  • Kettering, Northamptonshire, United Kingdom beBee Professionals Full time £18,000 - £25,000

    We are seeking a Customer Service Specialist to join our retail team in Kettering, United Kingdom. As a Customer Service Specialist, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to...


  • Kettering, Northamptonshire, United Kingdom The Home Insurer Full time £25,000 - £30,000

    Job Description:We are looking for a skilled Insurance Sales Professional to join our team at The Home Insurer. As a key member of the sales team, you will be responsible for delivering exceptional customer service and support throughout the sales process.About the Role:You will handle sales/renewal/admin enquiries effectively and professionally, building...


  • Kettering, United Kingdom Interaction Recruitment Full time

    A dynamic company in the weighing machine industry has an exciting opportunity for a Customer Service Coordinator to join their team. About the RoleWe are looking for a highly organised and customer-focused individual to manage our service operations from start to finish. The successful candidate will be responsible for maintaining accurate records of...


  • Kettering, United Kingdom Macildowie Recruitment and Retention Full time

    Customer Service Advisor We are recruiting on behalf of a leading water solutions provider for an experienced Customer Service Advisor to join their team. This role is an excellent opportunity for a B2B-focused service professional dedicated to building strong client relationships and delivering expert support across water filtration, treatment, and ...


  • Kettering, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Kettering, NN14 1UD **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Sales Support

    7 months ago


    Kettering, United Kingdom Boughton Loam Ltd Full time

    **Job Title**: Sales Support **Reporting to**: Sales Manager **Location**: Kettering, Newman Street **Hours**: Monday to Friday 40 hours per week 08:00 and 17:00 - You are also required to work such additional hours as may be necessary for the proper performance of your duties or that may be required to fulfil role.  **Company Summary**: Boughton Loam...


  • Kettering, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Kettering, NN14 1UD **Hours**: Part-Time Hours Available / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...


  • Kettering, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant **Location**:Kettering, NN14 1UD **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...


  • Kettering, United Kingdom Harrowden Turf Ltd Full time

    **Customer Service Assistant** Harrowden Turf Ltd - Islip NN14 Harrowden Turf Ltd is the UK’s largest grower of Turf, Wildflower and Sedum Matting and distributes through a range of sales channels. The Head Office has created the opening for a Customer Service Assistant role not only covering general sales but also with focus on the various channels we...