Customer Success Administrator

2 months ago


Magherafelt, United Kingdom Ashton Recruitment Full time

**Ashton Recruitment requires a Customer Success Administrator for our client based in Magherafelt**

**Position**:Customer Success Administrator

**Location**:Magherafelt

**Duration**:Permanent

**Rate of Pay**:Not disclosed

**Hours**:Monday - Friday, 37.5 hours

**Benefits**:Employee perks and discounts, Life Assurance, Health and wellbeing being programs, Healthcare cash plan and many more

**Duties will include (but not be limited to)**:

- Act as the first point of contact, providing support for all customer queries
- Provide an exceptional level of customer service, communicating to customers in a professional manner
- Responsible for the administration for a specific contract(s)
- Triage/pass all new repair requests and assign to relevant department, Supervisor/s or subcontractor for action.
- Work as part of a team to prioritise and manage the workload
- Ensure customers are kept up to date, ensuring any issues are escalated to management
- Monitoring of target dates for jobs, tracking updates and job status
- Liaising with internal stakeholders regularly providing accurate and detailed information
- Job completions, updating and reviewing system/data input.
- Inputting codes on completions readying them for invoicing.
- Maintaining standards and processes to reach KPI targets
- To perform the job in accordance with the company’s policies and procedures,
- To perform any other duties as may be reasonably required

Essential Criteria
- Three years recent experience in a busy office environment
- 1+ years' experience providing customer support
- Minimum of Grade C or above in GCSE or equivalent (English and Maths)
- Data input experience.
- IT literate, proficient in Microsoft Office
- Demonstrate reliability, flexibility, and adaptability
- Effectively manage time in order to meet deadlines
- Excellent team working skills
- Excellent communication skills with the ability to manage client relationships
- Strong planning and organisation skills
- Ability to work on own initiative and as part of a cross functional team
- Ability to work accurately under pressure and meet deadlines & targets

Desirable Criteria
- Experience in social housing sector.
- Experience and Knowledge of Schedule of Rates

Ashton Recruitment is acting as a Recruitment Agency

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking
- Private dental insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer support: 1 year (required)
- data input: 1 year (required)
- Office: 3 years (required)

Work Location: In person



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