Head of Digital

1 month ago


Cheadle, United Kingdom Together Full time

Company Description
**We are Together** -** **a specialist lender with over 50 years’ experience, and a loan book topping £6 billion. We're a team of over 750 colleagues and continuing to grow.

Lending year-in, year-out, we've grown to into one of the finance industry's best-kept secrets. We play our part to turn challenges into opportunities that make our customers' financial ambitions accessible.

**Job Description**:
As a Head of Digital, you will own the day to day operational management of the website, drive insight-driven conversion optimisation and product-own the digital user experience and digital analytics across live and future platforms.

You will work closely with key stakeholders to deliver optimal, measurable solutions to business challenges and opportunities through an agile development methodology.

Managing a multidisciplinary team along with supporting agencies, you will continually promote and grow better analytics & insight, UX/UI design, conversion performance and integrated digital technology to optimise performance in order to achieve the business’s long-term plans.

As a Head of Digital, we are looking for someone to:

- Own and manage the digital user experience and ongoing continuous improvement of all customer-facing digital platforms
- Work with key stakeholders across the business to define vision and product backlog for digital modernisation and transformation
- Identify and drive the adoption of digital growth and optimisation opportunities to meet commercial and service goals
- Know the customer: identify and analyse behaviours and customers’ decision-making drivers, developing and building new approaches around these key metrics using analytics and usability testing
- Manage all aspects of the design and production of digital experiences including: roadmaps, wireframes, workflows, personas and scenarios with a view to developing web journeys that measurably enhance customer experience and drive higher results on metrics such as on-site conversion, customer NPS and ratings and reviews
- Shape the Digital Product Owner function to design and deliver optimal customer-facing experiences
- Work closely with the Head of Digital Marketing to optimise key channel journeys including SEO, PPC and affiliates
- Build strong working relationships with third-party providers in order to integrate new digital services to enhance customer experience

**Qualifications**:
**Essential**
- Extensive understanding of all aspects of Digital - Acquisition, Conversion, Optimisation, UX/UI, Data & Analytics, Content Management, Development & Transformation
- Ability to articulate and implement a focused and business-orientated strategy for evolving the department and its outputs through strong strategic capabilities
- Proven leadership skills with strong commercial acumen and the capacity to inspire and influence others whilst hitting targets
- Strong analytical and reporting skills - deep experience of at least one web analytics platform
- A focus on delivery, performance and numbers as opposed to digital purism
- Experience of working in an agile methodology
- The ability to translate business problems into customer solutions
- The ability to manage and prioritise multiple demands from multiple stakeholders
- The ability to navigate a complex organisational structure and build relationships that will help the person in this role to deliver success

Additional Information
**Benefits working at Together**
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
- Buy & sell holidays
- Discretionary annual bonus
- Matched pension contribution
- Life assurance
- Critical illness cover
- Health cash plan
- Private medical insurance
- Free access to company holiday homes
- Travel season ticket loans
- Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts

Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference - we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

**_
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks._



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