Head of Loyalty and CRM 12 Month Ftc
4 months ago
Join our team as Head of Loyalty & CRM at Pest at Home, the UK's leading pet care business. At Pets at Home, we are committed to providing the best advice, products, and care for pets and their owners. With over 450 stores, 310 Groom Rooms, and 440 First Opinion Vet Practices, we offer a fast-paced, innovative and fun work environment where our people make a real difference. This is your chance to work for an award-winning company that puts people at the heart of everything we do.
We are going through a period of real transformation as we move from a strong retail and Vets business to a single platform catering for all pet care needs putting the consumer at the heart of everything we do.
The Head of Loyalty & CRM will play a key role in realising this goal, with responsibility for building and maintaining relationships with current and prospective customers to grow our active and engaged customer base and increase customer lifetime value.
**About the role**
We are looking for a Head of Loyalty & CRM to join us on a 12 month fixed term contract (as maternity cover) and work on a hybrid basis from our Support Office in Handforth (Cheshire).
As Head of Loyalty & CRM, you will report into the Marketing Director and hold responsibility for leading the Loyalty and CRM strategy within the business. Focusing on building meaningful customer relationships to drive brand love, retention, share of wallet and customer lifetime value, you will work with key stakeholders and technologies across the business to build and optimise our active customer database, drive integration of CRM into business strategy and define the future vision.
This role will be part of the Marketing Leadership Team in our business and so will also play an active role in the broader long-term marketing strategy of the business, and will work incredibly closely with our Data, Digital and Solutions Architecture teams to build the right technology roadmap to enable our ambitions; so the ability to build positive internal relationships and influence stakeholders across all levels and disparate functions is key.
Leading a team of around 15, your key responsibilities will include;
- Translating internal and external data & insight into winning CRM strategies aligned with business and consumer goals
- Developing our ‘VIP Club’ loyalty programme to respond to customer needs and wants; growing the active and engaged base and increasing brand love
- Leading our personalisation agenda - developing our DM, app and web-based personalisation offering to tailor communications and experiences to the consumer
- Driving the value and quality of our consumer data - defining our data needs, driving multi-channel consents and adhering to all relevant guidelines
- Setting and tracking real and meaningful performance metrics to drive continuous improvement and positive shifts in ROI
- Sourcing and leading successful relationships with key agencies and partners to deliver against the plan
- Identifying new trends, innovations and technologies to improve our effectiveness and efficiency in serving consumers
**About you**
- Experience in developing and delivering CRM strategies for a business, resulting in an increase in the active customer base and average customer lifetime value
- Experience of developing successful loyalty programmes, moving customer cohorts up the loyalty ladder and growing brand love
- Knowledge and hands-on experience of CRM systems and targeting tools which allow the business to reach customers in relevant, meaningful and personalised way
- Experience in creating high quality reports and documentation for both internal and external audiences
- Experience of leading teams to deliver complex CRM programmes from conceptualisation to successful completion, demonstrating exceptional leadership and management skills in the process
- Experience of conducting analysis of data and deriving insight to inform strategy formulation and in-flight optimisation
- Knowledge and understanding of behavioural science and nudge theory to develop seamless customer journeys and clear next best actions
- Experience sourcing and developing ongoing partner relationships for successful collaboration and quality outputs
- Experience of planning and managing multi-million-pound budgets to deliver desired outputs and target ROI
Our diversity and inclusion vision is that everyone is welcome and feels part of our group. If you think you’re a good match to what we are looking for, and you share our belief that together ‘we’re better with pets’, we’d like to hear from you, whatever your background or circumstances.
**About our purpose**
Far more than a retailer, Pets at Home Group is the UK’s leading pet care specialist, fulfilling every possible pet and owner need, from food and accessories to grooming and vet services. Since 1991, we’ve been building a business around pets and their owners and we’ve set our sights on becoming the best pet care busines
-
Supplier Partnership Executive
4 months ago
Cheadle, United Kingdom Pets at Home Full time**About the Role** The Supplier Partnership Executive is responsible for negotiating and planning annual supplier marketing plans across all Pets at Home channels. Striving for continuous improvement of supplier marketing plans, this role utilises data and insights to identify marketing opportunities, define target audiences and interpret activity results....
-
Processing Executive
3 weeks ago
Cheadle, Cheshire, United Kingdom TOGETHER FINANCIAL SERVICES LIMITED Full timeCompany DescriptionPlease note this is a 12 month Fixed Term Contract.We're Together. For over 50 years, we've helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to lending.That means we take the time to understand our customers and find a property finance solution that works for them. Our...
-
Processing Executive
3 weeks ago
Cheadle, Cheshire, United Kingdom TOGETHER FINANCIAL SERVICES LIMITED Full timeCompany DescriptionPlease note this is a 12 month Fixed Term Contract.We're Together. For over 50 years, we've helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to lending.That means we take the time to understand our customers and find a property finance solution that works for them. Our...
-
Talent Acquisition Coordinator
4 months ago
Cheadle, United Kingdom Pets at Home Full time**Contract**: 2 Month FTC **About the Role** **Your Responsibilities** - Process new vacancies through ATS system - Advertisement of roles - Liaise with Hiring Manager’s for interview schedules - Updating Excel tracker to ensure all information is correct **About You** Our diversity and inclusion vision is that everyone is welcome and feels part of our...
-
Locum Relationship Team Assistant 12 Month Ftc
4 months ago
Cheadle, United Kingdom Pets at Home Full timeOur Locum Relationship’s Team are looking for an Assistant to join them on a 12 Month Fixed Term Contract where you will be providing our Joint Venture Partners with operational support. You will be the first point of contact ensuring all queries are answered professionally and promptly. You will also be liaising with different stakeholders across the...
-
CRM Executive
4 months ago
Cheadle, United Kingdom Pets at Home Full time**Hybrid**: 2 days in the office (Tue and Wed), 3 days from home. **About the role** Reporting into the CRM Manager, this role is responsible for supporting with the day-to-day delivery of the CRM trigger communications plan to our group CRM database. This role will support with the build and deployment of relevant, compelling, and targeted Consumer Led...
-
People Assistant
4 months ago
Cheadle, United Kingdom Pets at Home Full timeContract: 6-Month FTC Location: Handforth, Cheshire, SK9 3RN, hybrid, 2 days a week on the office **About the Role** As a People Assistant, you will be responsible for delivering a proactive HR service focussing on our On-Boarding experience. This role is challenging, busy and very rewarding and you will be joining a team who are energetic and focused on...
-
Packaging Technologist
4 months ago
Cheadle, United Kingdom Russell Taylor Group Ltd Full time**Job Title - **Packaging Technologist **Salary - **Up to £40,000 depending on experience. **Location - **Manchester - Hybrid working **Job Type - **12 month FTC, Full-Time Russell Taylor Group are currently recruiting for an experienced Packaging Technologist to join our clients marketing team. This is an office-based role, rather than factory-based so...
-
Legal Advisor
2 weeks ago
Cheadle, United Kingdom Forrest Recruitment Full timeProject Manager - Cheadle - Permanent - Up To £40K DOEOur client is a well established organisation based in Cheadle and they are looking for an experienced Project Manager to join their team. This role will start as a 12 month FTC with the view to go permanent.Duties include:- Lead the planning, execution and completion of projects- Ensuring projects...
-
Financial Analyst
1 month ago
Cheadle, Staffordshire, United Kingdom Hays PLC Full timeAssistant Management Accountant 12 Month FTCYour new company, a successful manufacturing business based in Cheadle, is seeking an Assistant Management Accountant to join their team on a 12-month contract.Your Key ResponsibilitiesProvide support to the Management Accountant and other members of the Finance team as required.Assist with balance sheet...
-
Financial Analyst
1 month ago
Cheadle, Staffordshire, United Kingdom Hays PLC Full timeAssistant Management Accountant 12 Month FTCYour new company, a successful manufacturing business based in Cheadle, is seeking an Assistant Management Accountant to join their team on a 12-month contract.Your Key ResponsibilitiesProvide support to the Management Accountant and other members of the Finance team as required.Assist with balance sheet...
-
Payroll Administrator
5 months ago
Cheadle, United Kingdom Pets at Home Full time**Location**:Handforth, Cheshire (Hybrid working) Contract: Full time (39 hours) **About the Role** We are seeking an enthusiastic Payroll Administrator to join our busy Payroll Team based in our Support Office in Handforth, Cheshire. You will be part of a dedicated team who together administer payroll for our Vets practices consisting of approximately...
-
Processing Executive
4 weeks ago
Cheadle, United Kingdom Together Full timeJob DescriptionAs our Processing Executive, you will be responsible for coordinating inputs and enquires into the Corporate Lending team.You’ll manage all administrative and operational aspects of lead generation required to provide for a 1st stage approval. This role involves reviewing all enquires in support of key stakeholders in Corporate Sales,...
-
Head of Portfolio Delivery
5 months ago
Cheadle, United Kingdom Pets at Home Full timePets at Home Group Plc is the UK’s leading pet care business; our commitment is to make sure pets and their owners get the very best advice, products and care. We have over 450 stores, over 310 Groom Rooms and 440 First Opinion Vet Practices. Our business is fast-paced, innovative and fun and it's our people that make the real difference. This is a...
-
Management Accountant
1 month ago
Cheadle, Staffordshire, United Kingdom Hays PLC Full time12 Month FTC Part Qualified Management Accountant JobHays PLC is recruiting for a dedicated professional to join an award-winning technology company on a 12-month fixed-term contract to cover maternity leave.Your New RoleAs a Management Accountant, you will be responsible for:Managing month-end closing routines for all ledgers and sub-ledgers.Ensuring all...
-
Management Accountant
1 month ago
Cheadle, Staffordshire, United Kingdom Hays PLC Full time12 Month FTC Part Qualified Management Accountant JobHays PLC is recruiting for a dedicated professional to join an award-winning technology company on a 12-month fixed-term contract to cover maternity leave.Your New RoleAs a Management Accountant, you will be responsible for:Managing month-end closing routines for all ledgers and sub-ledgers.Ensuring all...
-
Packaging Project Lead
5 months ago
Cheadle, United Kingdom Pets at Home Full time**Contract**: 6 Month FTC **About the Role** Under supervision from the senior packaging project lead, you will ensure on time and effective delivery of packaging projects for which you are responsible. You will achieve this through taking responsibility of packaging from concept to launch; and ensuring that you align with the CPA process to deliver on...
-
Accounts Payable Assistant 12 Months Ftc
5 months ago
Cheadle, United Kingdom Pets at Home Full timeAccounts Payable Assistant Hybrid 2 days Handforth, 3 days WFH About the role: You will manage the end-to-end Accounts Payable function, manage your time and workload to achieve meeting deadlines, paying your vendors on time and to term. You will strive to maintain best practice continually always and to ensure controls are adhered to, to minimize risk to...
-
Colleague Relations Advisor
4 months ago
Cheadle, United Kingdom Pets at Home Full timeColleague Relations Advisor Hybrid: Handforth Support Office & Home About the Pets at Home Group At Pets at Home we work with passion and pride to put pets first and to help pet owners who love them to be their best. We're leading the way in our industry and we're proud of what we achieve together. The Pets at Home Group includes over 450 stores, over 310...
-
Claims Administrator
1 month ago
Cheadle, Borough of Stockport, United Kingdom CV-Library Full timeDue to increased activity my client, an award winning financial services company, currently seek a talented Junior Claims Administrator to join their friendly team. Working alongside a team of Claims Handlers primarily working on Income Protection and Life policies, your role will involve supporting the claims process and duties will include: * Being an...