Colleague Relations Advisor

2 weeks ago

Cheadle, United Kingdom Pets at Home Full time

Colleague Relations Advisor
Hybrid: Handforth Support Office & Home

About the Pets at Home Group
At Pets at Home we work with passion and pride to put pets first and to help pet owners who love them to be their best. We're leading the way in our industry and we're proud of what we achieve together.
The Pets at Home Group includes over 450 stores, over 310 Groom Rooms and 440 First Opinion Vet Practices. It’s fast-paced, innovative, fun and we put people at the very heart of everything we do. We are committed to developing a culture of inclusivity where everyone is able to come to work and be themselves, a culture which welcomes everyone irrespective of what makes us all unique.

About the Role
As a Colleague Relations Advisor, you will be responsible for delivering a proactive HR service to our Retail Stores, Grooming Salons (across the UK) and Support Office (based in Handforth). This role is challenging, busy and very rewarding and you will be joining a team who are energetic and focused on achieving the highest standards and exceeding our consumers’ expectations.

Key Responsibilities
- Take responsibility for your own Colleague Relation cases and work as a team to proactively case manage based on priority and risk to the business to ensure that the right support is in place, at the right time, and concluded appropriately.
- Promote HR best practice whilst carefully balancing recommendations, and commercially viable options to support their own individual business circumstances and performance.
- Coach and support Line Managers who are involved in Colleague Relation cases to ensure they fulfil their role effectively.
- Attend complex hearings / meetings to offer advice and note take if required. These can be via Microsoft Teams or face to face.
- Check and advise on outcome letters for individual cases whilst supporting and upskilling those who are overall responsible for producing them, at the same time.
- Embrace our HEAT case management system and fully utilise its functionality to ensure records are up to date and documented accurately.
- Consistently challenge processes and procedures to identify opportunities for improvements and/or efficiency to make best use of expertise and time.
- Maintain awareness of the impact of employment legislation changes and ensure up to date legal compliance in all HR activities.
- Ensure that you always work within the boundaries of current employment legislation and the General Data Protection Regulation (GDPR) when handling colleague data and throughout the activities or projects you are involved in.
- Support with reviewing and updating policies including development of new policies.
- Proactively own your personal and professional development by leading the way.
- Support the Director of People Services, Colleague Relations Manager, Senior Colleague Relations Manager, People Partnering team to deliver strategic People projects.
- Role model effective working relationships across the wider People team and business.
- To work within the values and behaviours of the Company and display high standards of integrity and professionalism towards colleagues and all stakeholders.
- Consistently meet the Service Level Expectations directly linked within the Colleague Relations team and proactively communicate when there may be unexpected delays with all stakeholders.
- Work closely with the Colleague Relation team within the Vet Business to develop our shared vision for the future.

Skills and Knowledge:

- Previous Human Resources experience required, including guiding and support managers in complex People issue over the telephone.
- Working knowledge of UK employment law essential.
- CIPD Level 5 qualified or working towards qualification/equivalent is desirable.
- PC literate (word processing, spreadsheets, databases).

Personal Attributes:

- Strong collaborative team player.
- Excellent organisational skills and attention to detail.
- Strong communication and interpersonal skills.
- Able to show initiative.
- Strong service delivery focus.
- Ability to work under pressure, time manage and work to deadlines.
- Good problem-solving skills and diplomacy.
- Flexible, pragmatic, and commercial approach.
- Sound administrative and IT skills.
- Self-motivation and enthusiasm.
- Strong resilience and self-wellbeing awareness.

Please enclose your line manager endorsement as a "Cover Letter"

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