Customer Service Advisor

7 months ago

Cheadle, United Kingdom Together Full time

Company Description

We’re Together  – the market leading property finance experts with an entrepreneurial spirit. Based in Cheadle, South Manchester, we’ve been established since in 1974 and have built a team of over 750 colleagues, who are passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.

We pride ourselves on our common-sense approach to lending and offer a range of mortgage and secured loan products to individuals and businesses who are typically underserved by mainstream lenders. Our customers are central to everything we do and we work hard to support them to turn challenges into opportunities which make our customers' property ambitions a reality.

We’re looking for great people from all backgrounds and experiences who love working together and putting our customers at the heart of everything we do – and that starts with our brilliantly different team of people.

Job Description

As a Customer Service Advisor , you will work as part of our Operations Collection Team. We are a customer facing telephony team consisting of Collections, Recoveries and Customer Support. We’re focussed on providing high quality support to regulated and unregulated customers. Our aim is to understand a customer’s circumstances and offer the appropriate sustainable support for customers in financial difficulties or who are experiencing in-life vulnerabilities. We achieve this through exceptional customer service, exercising common sense and treating customers with compassion.

As a Customer Service Advisor , we are looking for someone to:

Deal with inbound and outbound telephone calls from customers relating to early and/or late stage arrears on regulated and unregulated accounts
  Through effective listening and questioning, understand the root cause of a customer’s financial situation and work with the customer to find the right solution for their needs
Resolve customer enquiries to completion, aiming for first contact resolution where appropriate to reach good customer outcomes
Identify and attempt to resolve potential customer complaints and escalate where appropriate
Understand the needs of vulnerable customers and arrange the appropriate type of support, including signposting to organisations who can help

Qualifications

Essential

Exceptional customer service and communication skills, with a commitment to minimising customer effort An excellent understanding of what a good customer outcome looks like An empathetic approach to customers through active listening and effective questioning, coupled with a keen sense of business objectives A team player who works collaboratively and flexibly within their own team and the wider operation to achieve business goals

Additional Information

Benefits working at Together

26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays Buy & sell holidays Discretionary annual bonus Matched pension contribution Life assurance Critical illness cover Health cash plan Private medical insurance Free access to company holiday homes Travel season ticket loans Ride to work scheme Free local gym access Local bar / restaurant discounts

Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

We care that you have a great experience with us at Together, if you need us to make any reasonable adjustments to make your experience easier, please let us know and we’ll do all we can.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.

  • Customer Service Advisor

    6 months ago

    Cheadle, United Kingdom Caroo Full time

    Role: Customer Service Advisor / Assessor Location of Customer Service Advisor: Cheadle Skills or Customer Service Advisor : Call handling, customer service Salary of Customer Serivce Advisor: Up to £22,000 + Bonus The Benefits of a Customer Service Advisor: - Performance based bonus - Discount on Highstreet stores and restaurant - 25 days Holiday -...

  • Customer Service Advisor

    6 months ago

    Cheadle, United Kingdom Caroo Full time

    **Role: Customer Service Advisor / Assessor** **Location: Cheadle** **Skills: Call handling, customer service** **Salary: Up to £22,000 + Bonus** **The Company**: Caroo has partnered with a growing company who are looking to expand their Assessor / Customer Service team. They offer their customers a range of services and assist them in their purchase...

  • Customer Service Advisor

    6 months ago

    Cheadle, United Kingdom Essential Personnel Full time

    **Customer Services Advisor** Our finance company is recruiting a **Customer Services Advisor** to work in their office in **Cheadle Stockport** **Duties include**: - Dealing with issues and queries and being proactive to solve problems - Resolve customer queries - update the database - Assist with all admin scanning, dealing with the post etc As a...

  • Customer Service Advisor

    6 months ago

    Cheadle, United Kingdom The AA Full time

    **This is the job**: **Job Title**: Customer Service Advisor **Location**: Cheadle **Salary**: £21,320 **Contract**: Full time - permanent **Hours**: 36.25 hours which will fall between the following shift pattern - Monday-Friday 9-6 Saturdays 9-5 If you’re good at what you do, you can work anywhere! If you’re the best at what you do, you work at...

  • Customer Service Advisor

    7 months ago

    Cheadle, United Kingdom Together Full time

    Job DescriptionAs a Customer Service Advisor, you will work as part of our Operations Collection Team. We are a customer facing telephony team consisting of Collections, Recoveries and Customer Support. We’re focussed on providing high quality support to regulated and unregulated customers. Our aim is to understand a customer’s circumstances and offer...

  • Customer Service Advisor

    6 months ago

    Cheadle, United Kingdom Together Full time

    **Company Description** We’re Together **-** the **market leading property finance experts with an entrepreneurial spirit.** **Based **in Cheadle, South Manchester, we’ve been established since in 1974 and have built a team of over 750 colleagues, who are passionate about supporting individuals and businesses achieve their property ambitions by making...

  • Customer Service Advisor

    6 months ago

    Cheadle, United Kingdom IMS EURO LTD Full time

    Customer Service Advisors are accountable for a range of customer service and satisfaction targets: - Accurate and speedy order processing. - Discrepancy resolution. - Product promotion. - Call answering KPI’s - SLA with existing Customers - Ensuring all orders and calls are processed quickly and efficiently and the flow rate of orders is clearly...

  • Customer Support Advisor

    6 months ago

    Cheadle, United Kingdom Wienerberger Full time

    **Internationally successful: The Wienerberger Group** **Come and join us as a Customer Support Advisor at our Head Office in Cheadle.** **About the Role** As Customer Support Advisor you will deliver outstanding service to our customers, building strong trusting relationships and handling their orders promptly and accurately. You’ll be providing...

  • Customer Service Advisor

    4 weeks ago

    Cheadle Hulme, Stockport, United Kingdom Together Full time

    About the RoleWe're looking for a skilled Customer Service Advisor to join our Operations Collection Team. As a key member of our customer-facing telephony team, you'll be responsible for providing high-quality support to our customers who are experiencing financial difficulties or in-life vulnerabilities.Key ResponsibilitiesDeal with inbound and outbound...

  • Customer Care Advisor

    6 months ago

    Cheadle Hulme, United Kingdom Connells Group Full time

    Is customer service at the heart of everything you do? If so, we are looking for a dedicated Customer Care Advisor to work within our Customer Care in Cheadle Hulme. This is an opportunity to work for the UK’s largest Property Services Group. We specialise in Estate Agency, Financial Services, Conveyancing, Surveying and much more! This role is focused on...

  • Customer Service Advisor

    6 months ago

    Cheadle, United Kingdom Elite Search Group Ltd Full time

    Our client in the Car Finance Industry is one of the leading names in the North-West of England. The company has **fantastic benefits and financial package** on offer, coupled with a brilliant culture are the reasons why they have such a low staff turnover. With free onsite parking and an attractive bonus package on offer, this position is a great...

  • Customer Service Executive

    2 weeks ago

    Cheadle, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Customer Service Executive Work Pattern: Full time 9:00 AM - 8:00 PM on a rota basis Duration: Permanent Location:Cheadle SK8 Salary £23k About the Role:We're looking for a passionate and detail-oriented Customer Service Executive to join our team. This vital role ensures a seamless and customer-focused car-buying journey by supporting Personal...

  • Business Services Associate

    6 months ago

    Cheadle, United Kingdom Circle Health Group Full time

    **Customer Service Advisor** **Circle Business Services - Cheadle** **37.5 hours + Permanent** **Salary: up to £22,000 (depending on level of experience, training and qualification)** **Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one of the 10 best companies to work for in the health and social...

  • Outbound Sales Advisor

    5 days ago

    Cheadle, United Kingdom IT Bods Full time

    Outbound Sales Advisor - Financial Services£35,000 OTE - £26,000 basic salaryOne of IT Bods leading clients is a Financial Services company that specialises in advising customers aged 55+ in later life mortgages. Their rapidly growing business has opportunities for enthusiastic, engaging people who want to develop their career in Financial Services.As the...

  • Client Services Advisor

    3 weeks ago

    Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job DescriptionWe are looking for a skilled Client Services Advisor to join our Collections, Recoveries, and Customer Support team. As a key contact point for customers, you will be responsible for resolving customer enquiries to completion, aiming for first contact resolution where possible, and escalating issues when necessary. This role also involves...

  • Customer Services Advisor

    6 months ago

    Cheadle Hulme, United Kingdom TFA Planning Limited ta Trust Family Associates Full time

    Our Wills, Trusts and Estates department is growing and we are looking for a dedicated Customer Services Administrator to join our busy Lifetime Planning team, based in our Cheadle Hulme office. **Requirement**: - Minimum 2 years' experience working within a customer service team environment. - Good IT literacy and ability to maintain accurate case...

  • Travel Money Advisor

    6 months ago

    Cheadle, United Kingdom Eurochange Full time

    **Do you have a passion for sales?** **Do you enjoy achieving targets?** **Do you put the customer at the heart of every transaction?** **Do you have a confident and charismatic personality?** If the answer to all of the above is ‘YES’, then now is a great time to be a part of our award-winning team. We are on the look-out for target driven, sales...

  • Customer Service Adviser Travel Money

    6 months ago

    Cheadle, United Kingdom Sainsburys Full time

    **Customer Service Adviser Travel Money** - 230004GN) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...

  • Customer Advisor

    6 months ago

    Cheadle, United Kingdom The AA Full time

    **This is the job**: **Job Title**: The AA Team **Location**: Cheadle **Salary**: £23,526 (£11.31 p/h) **Bonus**: Average bonus £4000 per year with potential to exceed based on performance **Contract**: Full time - permanent **Hours**: 40 hours over 5 days a week, Monday to Friday shifts between 8am - 7:15pm and alternate Saturday shifts between 9am...

  • Customer Advisor

    7 months ago

    Cheadle, United Kingdom The AA Full time

    **This is the job**: **Job Title**: The AA Team **Location**: Cheadle **Salary**: £24,500 **Bonus**: Average bonus £4000 per year with potential to exceed based on performance **Contract**: Full time - permanent **Hours**: 40 hours over 5 days a week, Monday to Friday shifts between 8am - 7:15pm and alternate Saturday shifts between 9am - 5:15pm **If...