Customer Service Executive
2 weeks ago
Job Title: Customer Service Executive
Work Pattern: Full time 9:00 AM - 8:00 PM on a rota basis
Duration: Permanent
Location:Cheadle SK8
Salary £23k
About the Role:We're looking for a passionate and detail-oriented Customer Service Executive to join our team. This vital role ensures a seamless and customer-focused car-buying journey by supporting Personal Car Buyers and customers through the entire process, including aftercare. If you thrive in a fast-paced environment and excel at communication and organisation, this could be your next opportunity.
Work hours: Monday to Sunday, 9:00 AM - 8:00 PM on a rota basis. Flexibility is essential, as weekend and bank holiday shifts are required (time off is provided during the following week for these shifts).
This is an office-based role due to regulatory requirements.
Responsibilities:
- Coordinate and submit all required documents and supporting information for car purchases.
- Ensure a smooth and efficient handover to the Car Collection Team.
- Proactively communicate with customers and dealers to maintain high levels of satisfaction.
- Collect customer testimonials and photos from successful purchases.
- Provide support to customers post-purchase, addressing any issues or concerns.
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