Customer Service Executive

2 weeks ago


Cheadle, United Kingdom Service Care Solutions - Housing Full time

Job Title: Customer Service Executive

Work Pattern: Full time 9:00 AM - 8:00 PM on a rota basis

Duration: Permanent

Location:Cheadle SK8

Salary £23k

About the Role:We're looking for a passionate and detail-oriented Customer Service Executive to join our team. This vital role ensures a seamless and customer-focused car-buying journey by supporting Personal Car Buyers and customers through the entire process, including aftercare. If you thrive in a fast-paced environment and excel at communication and organisation, this could be your next opportunity.

Work hours: Monday to Sunday, 9:00 AM - 8:00 PM on a rota basis. Flexibility is essential, as weekend and bank holiday shifts are required (time off is provided during the following week for these shifts).

This is an office-based role due to regulatory requirements.

Responsibilities:

  • Coordinate and submit all required documents and supporting information for car purchases.
  • Ensure a smooth and efficient handover to the Car Collection Team.
  • Proactively communicate with customers and dealers to maintain high levels of satisfaction.
  • Collect customer testimonials and photos from successful purchases.
  • Provide support to customers post-purchase, addressing any issues or concerns.


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