CUSTOMER SERVICES
2 weeks ago
Job Ad: Customer Service Executive
Salary: £23,000
About the RoleAre you passionate about delivering exceptional customer service? Join our team as a Customer Service Executive and play a vital role in supporting customers through their car-buying journey. You'll ensure a seamless, customer-focused experience while maintaining high levels of satisfaction for both customers and dealers.
Key Responsibilities- Documentation & Processes:
- Check and submit finance documents and supporting information accurately.
- Ensure efficient handovers to the Car Collection Team.
- Communication:
- Proactively engage with customers and dealers to maintain outstanding service levels.
- Address and resolve any post-purchase issues.
- Customer Experience:
- Gather testimonials and photos for successful purchases to celebrate customer satisfaction.
- Hours: Monday to Sunday, 9 am to 8 pm (rotational shifts).
- Weekend and Bank Holiday work is required, with time off given in the following week.
- Location: Office-based role due to regulatory requirements.
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