Customer Service Advisor

6 months ago


Cheadle, United Kingdom The AA Full time

**This is the job**:
**Job Title**: Customer Service Advisor

**Location**: Cheadle

**Salary**: £21,320

**Contract**: Full time - permanent

**Hours**: 36.25 hours which will fall between the following shift pattern - Monday-Friday 9-6 Saturdays 9-5

If you’re good at what you do, you can work anywhere If you’re the best at what you do, you work at The AA.

**What will I be doing?**
- Supporting our customers in a high-volume contact centre via telephone
- Striving towards sales goals or retaining customers who are coming to the end of their policy
- Engaging with Customers and building confidence to deliver outstanding customer outcomes on every call
- Identifying customer needs to ensure the correct products are promoted to them whilst resolving all queries
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
- Striving to ensure that each customer receives a top-class customer experience that is expected from our iconic brand
- Taking care of a variety of customers including distressed/angry customers.



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