![The AA](https://media.trabajo.org/img/noimg.jpg)
Customer Advisor
3 weeks ago
**This is the job**:
**Job Title**: The AA Team
**Location**: Cheadle
**Salary**: £23,526 (£11.31 p/h)
**Bonus**: Average bonus £4000 per year with potential to exceed based on performance
**Contract**: Full time - permanent
**Hours**: 40 hours over 5 days a week, Monday to Friday shifts between 8am - 7:15pm and alternate Saturday shifts between 9am - 5:15pm
If you’re good at what you do, you can work anywhere If you’re the best at what you do, you work at The AA.
**What will I be doing?**:
- Supporting our customers in a high-volume contact centre via telephone
- Striving towards sales goals or retaining customers who are coming to the end of their policy.
- Engaging with Customers and building confidence to deliver outstanding customer outcomes on every call.
- Identifying customer needs to ensure the correct products are promoted to them whilst resolving all queries.
- Pushing for better by using resources, tools and systems available to offer the best customer outcome.
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
**What will get me there?**
- Successful assessment? We will invite you in for an interview and a chance to see our Cheadle Office
- Get the offer Congratulations, you are hired Make sure you submit your pre-employment checks and sign your contract
- Turn up It’s day 1 of training, you’re about to start the best step in your career.
**We’re looking for someone to become**:
- **A motivator
- **you’ll be motivated to meet goals and remain determined to achieve
- **A socialiser**:you’ll adapt your behaviour to develop effective relationships and be energised by social interaction
- **A self-starter**:you’ll be proactive taking pride and ownership in your work
- **A composed operator**:you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
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