Customer Service Advisor

7 months ago


Cheadle, United Kingdom Elite Search Group Ltd Full time

Our client in the Car Finance Industry is one of the leading names in the North-West of England. The company has **fantastic benefits and financial package** on offer, coupled with a brilliant culture are the reasons why they have such a low staff turnover.

With free onsite parking and an attractive bonus package on offer, this position is a great opportunity for an individual looking to progress their career in a wonderful environment.
- **Salary £22,500 - £24,000 Basic salary + bonus OTE £28,000.**_

**Job Purpose**

To support a seamless, customer focused car buying experience.

The purpose of the Customer Service Executive is to support the Personal Car Buyers and Customers with the administration of the entire car buying process, including after care customer service. The role is essential to support the Customer through the car-buying journey and aims to ensure a high level of customer and dealer satisfaction.

**Main Duties**

The main duties in the role of a Customer Service Executive include but are not limited to;
- Checking and submitting of all relevant finance documents and additional supporting information required;
- Ensuring a timely and efficient handover to the Car Collection Team;
- Communication proactively with the Customer and Dealers to maintain excellent stakeholder service levels;
- Gather customer testimonials and photographs for every successful purchase;
- Support customers with any issues that may arise post purchase;
**Day to day**:

- The hours of work are Monday to Friday, you will be required to work every other Saturday but you will get that day off in lieu during the week.
- Office working is required due to regulatory requirements.

**Person Specification**:

- Must have excellent organisation skills;
- Have excellent communication skills both written and verbally;
- Have the ability to take ownership of tasks in a timely manner;
- To be passionate and motivated for the business and yourself.
- Industry experience is useful but not essential.

**Job Types**: Full-time, Permanent

Pay: £22,500.00-£28,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Cheadle, Greater Manchester: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Telephone Customer service: 1 year (required)

Work Location: In person



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