Customer Care Advisor

5 months ago


Cheadle Hulme, United Kingdom Connells Group Full time

Is customer service at the heart of everything you do? If so, we are looking for a dedicated Customer Care Advisor to work within our Customer Care in Cheadle Hulme.

This is an opportunity to work for the UK’s largest Property Services Group. We specialise in Estate Agency, Financial Services, Conveyancing, Surveying and much more This role is focused on supporting our Landlords and Tenants ensuring the customer journey is second to none.

**Responsibilities of a Customer Care Advisor**
- Work within a team environment handling your own caseload of customer concerns/complaints.
- You will be responsible for impartially and fairly investigating and responding to correspondence, calculating and proposing any gestures of goodwill and updating the customer within pre-determined timescales.

**Skills and Experience to be a Customer Care Advisor**:

- Excellent communication skills - both written and verbally
- Good at building and maintaining relationships with customers and stakeholders across the business
- Effective time management and managing expectations
- Previous experience in either Lettings or in a complaint handling roles is essential
- Self-motivated - able to work independently whilst maintaining a team player

**Benefits of being a Customer Care Advisor**:

- Pension Scheme
- Full training provided with excellent career progression opportunities throughout the business including ARLA qualifications
- Perks at Work - Discounts on products and services inc electrical & Travel
- Discounts on estate agency, mortgage, conveyancing and surveying services.
- Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
- Nuffield Health Screening - discounted medical assessment to provide an in depth picture of your health.
- Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.
- Cycle to work scheme

**Countrywide are part of the Connells Group**, one of the largest and most successful **estate agency** and **property services** providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines **residential sales** and **lettings** expertise with a range of services including **new homes**, **mortgage services**, **surveying**, **conveyancing** and more

CC00222

Job Reference: CC00222



  • Cheadle, United Kingdom Caroo Full time

    Role: Customer Service Advisor / Assessor Location of Customer Service Advisor: Cheadle Skills or Customer Service Advisor : Call handling, customer service Salary of Customer Serivce Advisor: Up to £22,000 + Bonus The Benefits of a Customer Service Advisor: - Performance based bonus - Discount on Highstreet stores and restaurant - 25 days Holiday -...


  • Cheadle Hulme, Stockport, United Kingdom Human Appeal Full time

    Donor Care Advisor RoleWe are seeking a skilled Donor Care Advisor to join our team at Human Appeal. As a Donor Care Advisor, you will be responsible for providing exceptional customer service to our donors, ensuring their needs are met and their experiences are positive.Key Responsibilities:Respond to donor inquiries in a timely and professional...

  • Donor Care Specialist

    4 weeks ago


    Cheadle Hulme, Stockport, United Kingdom Human Appeal Full time

    Donor Care AdvisorAt Human Appeal, we are seeking a skilled Donor Care Advisor to join our team. As a Donor Care Advisor, you will be responsible for providing exceptional customer service to our donors, ensuring their needs are met and their experiences are positive.Key Responsibilities:Respond to donor inquiries and resolve any issues in a timely and...


  • Cheadle, United Kingdom Essential Personnel Full time

    **Customer Services Advisor** Our finance company is recruiting a **Customer Services Advisor** to work in their office in **Cheadle Stockport** **Duties include**: - Dealing with issues and queries and being proactive to solve problems - Resolve customer queries - update the database - Assist with all admin scanning, dealing with the post etc As a...

  • Donor Care Specialist

    4 weeks ago


    Cheadle Hulme, Stockport, United Kingdom Human Appeal Full time

    Donor Care Advisor RoleWe are seeking a skilled Donor Care Advisor to join our team at Human Appeal. As a Donor Care Advisor, you will be responsible for providing exceptional customer service to our donors, ensuring their needs are met and their experiences are positive.Key Responsibilities:Provide timely and effective responses to donor inquiriesResolve...

  • Donor Care Advisor

    2 months ago


    Cheadle, United Kingdom Human Appeal Full time

    Donor Care Advisor Share this job Closing Date 20/10/2024 Location UK-Cheadle Department 430-Donor Care / Call Centre Job Title Donor Care Advisor City Cheadle Country United Kingdom


  • Cheadle, United Kingdom The AA Full time

    **This is the job**: **Job Title**: Customer Service Advisor **Location**: Cheadle **Salary**: £21,320 **Contract**: Full time - permanent **Hours**: 36.25 hours which will fall between the following shift pattern - Monday-Friday 9-6 Saturdays 9-5 If you’re good at what you do, you can work anywhere! If you’re the best at what you do, you work at...


  • Cheadle Hulme, Stockport, United Kingdom Integro Partners Full time £23,000

    Job Title: Trainee Mortgage AdvisorAbout the Role:We are seeking a motivated and ambitious individual to join our team as a Trainee Mortgage Advisor. As a Trainee Mortgage Advisor, you will be responsible for conducting high-quality inbound and outbound sales calls within the qualifying team, aiding customers, and providing support on queries around their...

  • Donor Care Specialist

    4 weeks ago


    Cheadle Hulme, Stockport, United Kingdom Human Appeal Full time

    Donor Care Advisor RoleWe are seeking a skilled Donor Care Advisor to join our team at Human Appeal. As a Donor Care Advisor, you will be responsible for providing exceptional support to our donors, ensuring their needs are met and their experiences are positive.Key Responsibilities:Provide timely and effective support to donors via phone, email, and other...


  • Cheadle Hulme, United Kingdom TFA Planning Limited ta Trust Family Associates Full time

    Our Wills, Trusts and Estates department is growing and we are looking for a dedicated Customer Services Administrator to join our busy Lifetime Planning team, based in our Cheadle Hulme office. **Requirement**: - Minimum 2 years' experience working within a customer service team environment. - Good IT literacy and ability to maintain accurate case...

  • Donor Care Specialist

    4 weeks ago


    Cheadle Hulme, Stockport, United Kingdom Human Appeal Full time

    Donor Care Advisor RoleWe are seeking a skilled Donor Care Advisor to join our team at Human Appeal. As a Donor Care Advisor, you will be responsible for providing exceptional support to our donors, ensuring their needs are met and their contributions are valued.Key Responsibilities:Provide timely and effective responses to donor inquiriesResolve donor...

  • Sales Advisor

    1 month ago


    Cheadle Hulme, Stockport, United Kingdom Skin + Me Full time

    About the RoleWe're seeking a highly skilled Sales Advisor to join our team at Skin + Me. As a Sales Advisor, you'll be responsible for delivering exceptional customer service, demonstrating product knowledge, and building long-lasting customer relationships to achieve business sales goals.Key ResponsibilitiesProvide first-class, personalized customer...


  • Cheadle, United Kingdom Caroo Full time

    **Role: Customer Service Advisor / Assessor** **Location: Cheadle** **Skills: Call handling, customer service** **Salary: Up to £22,000 + Bonus** **The Company**: Caroo has partnered with a growing company who are looking to expand their Assessor / Customer Service team. They offer their customers a range of services and assist them in their purchase...

  • Mortgage Advisor

    1 month ago


    Cheadle Hulme, Stockport, United Kingdom Together Full time

    About the RoleWe are seeking a highly skilled and motivated Mortgage Advisor to join our team at Together. As a Mortgage Advisor, you will play a crucial role in delivering exceptional service to our customers and building strong relationships with key stakeholders.Key ResponsibilitiesRespond to inbound intermediary telephony enquiries, providing accurate...


  • Cheadle, United Kingdom Together Full time

    Company Description **We are Together** -** **a specialist lender with over 50 years’ experience, and a loan book topping £6 billion. We're a team of over 750 colleagues and continuing to grow. Lending year-in, year-out, we've grown to into one of the finance industry's best-kept secrets. We play our part to turn challenges into opportunities that make...


  • Cheadle Hulme, Stockport, United Kingdom Time Recruitment Full time

    About the Role:We are seeking a skilled Mortgage Sales Advisor to join our team at Time Recruitment. As a Mortgage Sales Advisor, you will be responsible for working with clients to assess their eligibility for mortgage products. You will gather key financial information, explain the mortgage process clearly, and provide excellent customer service to help...


  • Cheadle, United Kingdom Together Full time

    Job DescriptionAs a Customer Service Advisor, you will work as part of our Operations Collection Team. We are a customer facing telephony team consisting of Collections, Recoveries and Customer Support. We’re focussed on providing high quality support to regulated and unregulated customers. Our aim is to understand a customer’s circumstances and offer...


  • Cheadle, United Kingdom Wienerberger Full time

    **Internationally successful: The Wienerberger Group** **Come and join us as a Customer Support Advisor at our Head Office in Cheadle.** **About the Role** As Customer Support Advisor you will deliver outstanding service to our customers, building strong trusting relationships and handling their orders promptly and accurately. You’ll be providing...


  • Cheadle, United Kingdom Together Full time

    **Company Description** We’re Together **-** the **market leading property finance experts with an entrepreneurial spirit.** **Based **in Cheadle, South Manchester, we’ve been established since in 1974 and have built a team of over 750 colleagues, who are passionate about supporting individuals and businesses achieve their property ambitions by making...


  • Cheadle Hulme, Stockport, United Kingdom McCarthy and Stone Full time

    McCarthy Stone is a leading developer of Assisted Living apartments for older adults. We are currently seeking a professional Care Support Assistant to join our team at Dutton Court in Cheadle Hulme.Dutton Court is a stunning development featuring 68 one and two-bedroom apartments situated on Station Approach, off Station Road.We offer a competitive salary...