Financial Support Advisor

4 days ago


Cheadle Hulme, Stockport, United Kingdom Together Full time
Support Advisor Role

An exciting opportunity has arisen for a Support Advisor to join our collections team. The successful candidate will have a strong understanding of customer service principles and be able to communicate effectively with customers over the phone or in writing.

About the Team

We are looking for someone who is passionate about delivering excellent customer service and has a proven track record of building strong relationships with customers.

As a Support Advisor, you will work closely with customers to understand their financial situations and develop a plan to find a sustainable solution.

  • Main Objectives:
  • Build trust with customers through effective communication and empathy.
  • Develop a deep understanding of customer needs and preferences.
  • Provide tailored support to customers to help them manage their finances.
Workplace Details

This is an office-based role, based in Cheadle, SK8 3GW. Standard working hours apply (09:00am-17:30pm). Estimated salary around £27,000 - £30,000 per annum, plus additional benefits package.

  • Competitive salary and benefits package includes 26 days holiday (increasing with service), plus bank holidays, buy & sell holidays, discretionary annual bonus, life assurance, critical illness cover, health cash plan, private medical insurance, free access to company holiday homes, travel season ticket loans, ride to work scheme, free local gym access, and local bar/restaurant discounts.


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