International Customer Service
6 months ago
**Title**: International Customer Service
**Hours**: Full Time - 35 hours per week
**Contract**: Permanent
**Location**: Cheadle, SK8
**Role and responsibilities**:
- Take full ownership of customer orders from start to finish. Check stock availability, enter orders accurately on the system, inform customer of any potential issues with supply, invoice in a timely manner when order has dispatched.
- Facilitate strong relationships with suppliers, vineyards, and producers and ensure they understand what we require from them to deliver our promises to our customers.
- Maintain relationships with existing customers and establish relationships with new customers.
- Ensure correct export documentation is supplied for customs clearance.
- Work closely with the sales team to ensure you understand their customers in depth.
- Support sales team where required so that they are free to actively pursue selling opportunities.
- Work cross functionally with other departments within the business especially finance to ensure pricing / invoicing claims and credits are resolved quickly to reduce the impact on possible outstanding debt.
- Maintain customer pricing databases in the system.
- Be on hand to help with organising and shipping samples via courier. Produce relevant documentation.
- Exceptional customer service skills.
- Excellent communication skills including the ability to write and speak articulately, understanding that many of our supply partners speak English as a second language.
- Outstanding attention to detail.
- Ability to multitask and be able to absorb information via different channels.
- Strong admin skills.
- Thrive as part of a team but also be able to work proactively on your own initiative.
- A problem solver: provide solutions and prevent reoccurrence.
- Determination with a ‘can do’ mindset. Willingness to go the extra mile.
- Good organisation skills.
- Ability to prioritise workload and work under pressure.
- Computer literate with good Microsoft Office Skills.
- Willingness to embrace change and learn new skills.
- Commercially focused.
- Background in export desirable but not essential.
- Ability to speak a foreign European language useful but not essential.
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
- Private medical insurance
- Profit sharing
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Cheadle
-
Customer Service Executive
2 weeks ago
Cheadle, United Kingdom Service Care Solutions - Housing Full timeJob Title: Customer Service Executive Work Pattern: Full time 9:00 AM - 8:00 PM on a rota basis Duration: Permanent Location:Cheadle SK8 Salary £23k About the Role:We're looking for a passionate and detail-oriented Customer Service Executive to join our team. This vital role ensures a seamless and customer-focused car-buying journey by supporting Personal...
-
Customer Service Success Coordinater
7 months ago
Cheadle, United Kingdom Agilent Technologies Inc. Full timeTo strengthen our Cheadle/Cork team, we are looking for a **Customer Service Success Coordinator** to coordinate on-site service assignments (repairs, maintenance and installations) for our Agilent Biomolecular Field Service Engineers (FSE) and Authorised Service Partners (ASP) across the UK and Ireland. **Main tasks**: - Efficient scheduling of our...
-
Customer Service Supervisor
6 months ago
Cheadle, United Kingdom Human Appeal Full timeHuman Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and championing advocacy for our beneficiaries worldwide. **Benefits of joining us as our Customer Service Supervisor include**: - 35 days Leave - Matched pension contribution - Employee discounts and membership - Prayer...
-
Customer Service Team Leader
2 weeks ago
Cheadle, United Kingdom Wienerberger Careers Full timeInternationally successful: The Wienerberger GroupCome and join us as a Customer Support Lead at our Head Office in Cheadle, Cheshire!Wienerberger is a leading international provider of building materials and infrastructure solutions.We improve the quality of life and shape the future of construction. With our 19,000 employees at 216 locations in 28...
-
Customer Service Executive
2 weeks ago
Cheadle, Borough of Stockport, United Kingdom Service Care Solutions Full timeJob Title: Customer Service Executive Work Pattern: Full time 9:00 AM - 8:00 PM on a rota basis Duration: Permanent Location: Cheadle SK8 Salary £23k About the Role: We're looking for a passionate and detail-oriented Customer Service Executive to join our team. This vital role ensures a seamless and customer-focused car-buying journey by...
-
Customer Service
6 months ago
Cheadle, United Kingdom Boutinot Wines Full time**Title**: Customer Service **Reporting to**: Customer Service Manager **Hours**: Full Time - 35 hours per week **Contract**: Permanent **Location**: Cheadle, SK8 **So, what’s the job ‘in one’?** Our aim in Customer Service at Boutinot is simple, to build fantastic and enduring relationships. We do this through making a point of understanding our...
-
Customer Service Advisor
6 months ago
Cheadle, United Kingdom IMS EURO LTD Full timeCustomer Service Advisors are accountable for a range of customer service and satisfaction targets: - Accurate and speedy order processing. - Discrepancy resolution. - Product promotion. - Call answering KPI’s - SLA with existing Customers - Ensuring all orders and calls are processed quickly and efficiently and the flow rate of orders is clearly...
-
Customer Service Apprentice
6 months ago
Cheadle, United Kingdom Manchester Fertility Full time**Customer Service Apprentice** **Reports to: Patient Services Manager** **Key responsibilities** - **Patient Reception**: Welcome patients and visitors to the clinic in a warm and friendly manner. Maintain a professional and caring demeanor, ensuring patients feel comfortable and supported throughout their visit. - **Appointment Scheduling**: Efficiently...
-
Internal Auditor
6 months ago
Cheadle, United Kingdom Together Full timeCompany Description **Salary: up to £35,000 per annum (depending on experience), plus performance bonus & benefits** **We are Together** -** **a specialist lender with over 50 years experience, and a loan book topping £6 billion. We're a team of over 750 colleagues and continuing to grow. Lending year-in, year-out, we've grown to into one of the finance...
-
Customer Service Advisor
6 months ago
Cheadle, United Kingdom Caroo Full timeRole: Customer Service Advisor / Assessor Location of Customer Service Advisor: Cheadle Skills or Customer Service Advisor : Call handling, customer service Salary of Customer Serivce Advisor: Up to £22,000 + Bonus The Benefits of a Customer Service Advisor: - Performance based bonus - Discount on Highstreet stores and restaurant - 25 days Holiday -...
-
Customer Service Representative
6 months ago
Cheadle, United Kingdom Caroo Full timeRole: Customer Service Representative / Assessor Location of Customer Service Representative: Cheadle Skills or Customer Service Representative : Call handling, customer service Salary of Customer Serivce Representative: Up to £22,000 + Bonus The Benefits of a Customer Service Representative: - Performance based bonus - Discount on Highstreet stores and...
-
Customer Service Advisor
6 months ago
Cheadle, United Kingdom Caroo Full time**Role: Customer Service Advisor / Assessor** **Location: Cheadle** **Skills: Call handling, customer service** **Salary: Up to £22,000 + Bonus** **The Company**: Caroo has partnered with a growing company who are looking to expand their Assessor / Customer Service team. They offer their customers a range of services and assist them in their purchase...
-
Internal Communications Executive
6 months ago
Cheadle, United Kingdom Together Full time**Company Description** This role is a 12 month Fixed Term Contract.** **We’re Together **-** the **market leading property finance experts with an entrepreneurial spirit.** **Based **in Cheadle, South Manchester, we’ve been established since in 1974 and have built a team of over 750 colleagues, who are passionate about supporting individuals and...
-
Customer Service Advisor
6 months ago
Cheadle, United Kingdom The AA Full time**This is the job**: **Job Title**: Customer Service Advisor **Location**: Cheadle **Salary**: £21,320 **Contract**: Full time - permanent **Hours**: 36.25 hours which will fall between the following shift pattern - Monday-Friday 9-6 Saturdays 9-5 If you’re good at what you do, you can work anywhere! If you’re the best at what you do, you work at...
-
Customer Service Advisor
6 months ago
Cheadle, United Kingdom Elite Search Group Ltd Full timeOur client in the Car Finance Industry is one of the leading names in the North-West of England. The company has **fantastic benefits and financial package** on offer, coupled with a brilliant culture are the reasons why they have such a low staff turnover. With free onsite parking and an attractive bonus package on offer, this position is a great...
-
Customer Service Advisor
7 months ago
Cheadle, United Kingdom Together Full timeJob DescriptionAs a Customer Service Advisor, you will work as part of our Operations Collection Team. We are a customer facing telephony team consisting of Collections, Recoveries and Customer Support. We’re focussed on providing high quality support to regulated and unregulated customers. Our aim is to understand a customer’s circumstances and offer...
-
Customer Service Advisor
6 months ago
Cheadle, United Kingdom Together Full time**Company Description** We’re Together **-** the **market leading property finance experts with an entrepreneurial spirit.** **Based **in Cheadle, South Manchester, we’ve been established since in 1974 and have built a team of over 750 colleagues, who are passionate about supporting individuals and businesses achieve their property ambitions by making...
-
Customer Service Administrator
1 month ago
Cheadle, United Kingdom HAYS Full timeCustomer Service Administrator role based in Cheadle, 3-month fixed term contract Your new company This well-established business is seeking a customer service administrator to join their team for a 3-month fixed-term contract.Your new role You will be responsible for providing excellent customer service to their customers, processing orders, handling...
-
Senior Internal Auditor
4 months ago
Cheadle, United Kingdom Together Full timeCompany Description Salary is up to £70,000 for this role depending on experience plus bonus and benefits. We’re Together – the market leading property finance experts with an entrepreneurial spirit. Based in Cheadle, South Manchester, we’ve been established since in 1974 and have built a team of over 750 colleagues, who are...
-
Customer Service Administrator
3 weeks ago
Cheadle, United Kingdom HAYS Full timeCustomer Service Administrator role based in Cheadle, 3-month fixed term contract Your new company This well-established business is seeking a customer service administrator to join their team for a 3-month fixed-term contract.Your new role You will be responsible for providing excellent customer service to their customers, processing orders, handling...