Customer Service Apprentice

4 months ago


Cheadle, United Kingdom Manchester Fertility Full time

**Customer Service Apprentice**

**Reports to: Patient Services Manager**

**Key responsibilities**
- **Patient Reception**: Welcome patients and visitors to the clinic in a warm and friendly manner. Maintain a professional and caring demeanor, ensuring patients feel comfortable and supported throughout their visit.
- **Appointment Scheduling**: Efficiently manage patient appointments using our electronic booking system.
- **Patient Information**: Accurately collect and verify patient information and input it into our electronic database, managing data according to internal regulations GDPR, always ensuring confidentiality.
- **Process Payments**: Take patients' payments and update patients' records accordingly.
- **Administration support**:general administration support (filing/photocopying/franking mail/ SARS requests/ preparing patient notes/stationary orders/supply ordering)
- **Team Collaboration**: Work closely with all departments to ensure a smooth patient journey, collaborating effectively with staff to ensure a seamless patient journey.

**Knowledge & Skills**
- An enthusiasm to learn.
- Numerate
- Good verbal and non verbal communication skills
- Accuracy and attention to detail
- Computer literacy with knowledge of Word/Excel
- Outstanding organisational and timekeeping skills
- Ability to prioritise own workload on a daily basis
- Ability to communicate with the team
- Flexible and conscientious
- Good team working skills
- Ability to work well in a fast paced, high pressured environment

**Behaviours**
- To present in a calm and professional manner at all times
- Flexibility and adaptability to meet the changing needs of the business
- Act in the best interest of Manchester Fertility and patients at all times

This job description is not a definitive or exhaustive list of responsibilities, but incorporates the key framework of responsibilities and duties of the post holder.

**Job Types**: Full-time, Apprenticeship

**Salary**: From £10.42 per hour

**Benefits**:

- Company pension
- Enhanced maternity leave
- Free flu jabs
- Health & wellbeing programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Cheadle: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person


  • Customer Service

    3 months ago


    Cheadle, United Kingdom Boutinot Wines Full time

    **Title**: Customer Service **Reporting to**: Customer Service Manager **Hours**: Full Time - 35 hours per week **Contract**: Permanent **Location**: Cheadle, SK8 **So, what’s the job ‘in one’?** Our aim in Customer Service at Boutinot is simple, to build fantastic and enduring relationships. We do this through making a point of understanding our...


  • Cheadle, United Kingdom Caroo Full time

    Role: Customer Service Advisor / Assessor Location of Customer Service Advisor: Cheadle Skills or Customer Service Advisor : Call handling, customer service Salary of Customer Serivce Advisor: Up to £22,000 + Bonus The Benefits of a Customer Service Advisor: - Performance based bonus - Discount on Highstreet stores and restaurant - 25 days Holiday -...


  • Cheadle, United Kingdom Caroo Full time

    Role: Customer Service Representative / Assessor Location of Customer Service Representative: Cheadle Skills or Customer Service Representative : Call handling, customer service Salary of Customer Serivce Representative: Up to £22,000 + Bonus The Benefits of a Customer Service Representative: - Performance based bonus - Discount on Highstreet stores and...


  • Cheadle, United Kingdom Caroo Full time

    **Role: Customer Service Advisor / Assessor** **Location: Cheadle** **Skills: Call handling, customer service** **Salary: Up to £22,000 + Bonus** **The Company**: Caroo has partnered with a growing company who are looking to expand their Assessor / Customer Service team. They offer their customers a range of services and assist them in their purchase...


  • Cheadle, Staffordshire, United Kingdom LSL Property Services Full time

    Customer Service Opportunity at LSL Property ServicesWe are seeking a skilled and customer-focused individual to join our team at LSL Property Services, a leading provider of residential services in the United Kingdom. As a Customer Service Representative, you will play a crucial role in delivering exceptional service to our customers, helping them navigate...


  • Cheadle, Staffordshire, United Kingdom Homefast Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent at Homefast Conveyancing Services. As a key member of our customer support team, you will play a vital role in delivering exceptional service to our customers, helping them navigate the home move process and promoting the benefits of...


  • Cheadle, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled Customer Service Administrator to join our team at Hays Specialist Recruitment Limited. As a key member of our customer service team, you will be responsible for providing exceptional customer service, handling queries, processing orders, and ensuring timely delivery of services.Key ResponsibilitiesProvide...


  • Cheadle, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled Customer Service Administrator to join our team at Hays Specialist Recruitment Limited. As a key member of our customer service team, you will be responsible for providing exceptional customer service, handling queries, processing orders, and ensuring timely delivery of services.Key ResponsibilitiesProvide...


  • Cheadle, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full time

    About the CompanyHays Specialist Recruitment Limited is a well-established business that provides recruitment services to various industries. They are known for their expertise in matching candidates with job opportunities that suit their skills and experience.About the RoleWe are seeking a highly skilled and experienced customer service administrator to...


  • Cheadle, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full time

    About the CompanyHays Specialist Recruitment Limited is a well-established business that provides recruitment services to various industries. They are known for their expertise in matching candidates with job opportunities that suit their skills and experience.About the RoleWe are seeking a highly skilled and experienced customer service administrator to...


  • Cheadle, United Kingdom CB Staffing Group Full time

    **Job Description: Customer Service Advisor** **Key Responsibilities**: - Resolving customer complaints and issues promptly and effectively. - Maintaining accurate records of customer interactions and transactions. - Liaising with other departments to ensure customer satisfaction. - Providing product and service information to customers. - Identifying and...


  • Cheadle, United Kingdom Career Cross Limited Full time

    **Customer Service Advisor - Cheadle - £20.5k - £23k per annum plus company benefits** Our client is an extremely well established and successful telecommunications company based in Cheadle near Manchester Airport; due to their continued success they are expanding their team and recruiting for a Customer Service Advisor. This is an office based role,...


  • Cheadle, United Kingdom Together Full time

    Company Description **We are Together** -** **a specialist lender with over 50 years’ experience, and a loan book topping £6 billion. We're a team of over 750 colleagues and continuing to grow. Lending year-in, year-out, we've grown to into one of the finance industry's best-kept secrets. We play our part to turn challenges into opportunities that make...


  • Cheadle, United Kingdom Elite Search Group Ltd Full time

    Our client in the Car Finance Industry is one of the leading names in the North-West of England. The company has **fantastic benefits and financial package** on offer, coupled with a brilliant culture are the reasons why they have such a low staff turnover. With free onsite parking and an attractive bonus package on offer, this position is a great...


  • Cheadle, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleYour new company is a well-established business in its field, seeking a customer service administrator to contribute to their team's success. This role involves providing exceptional customer service, handling queries, processing orders, and ensuring timely delivery updates.Key ResponsibilitiesDeliver outstanding customer service via phone and...


  • Cheadle, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleYour new company is a well-established business in its field, seeking a customer service administrator to contribute to their team's success. This role involves providing exceptional customer service, handling queries, processing orders, and ensuring timely delivery updates.Key ResponsibilitiesDeliver outstanding customer service via phone and...


  • Cheadle, United Kingdom Together Full time

    Job DescriptionAs a Customer Service Advisor, you will work as part of our Operations Collection Team. We are a customer facing telephony team consisting of Collections, Recoveries and Customer Support. We’re focussed on providing high quality support to regulated and unregulated customers. Our aim is to understand a customer’s circumstances and offer...


  • Cheadle, United Kingdom The AA Full time

    **This is the job**: **Job Title**: Customer Service Advisor **Location**: Cheadle **Salary**: £21,320 **Contract**: Full time - permanent **Hours**: 36.25 hours which will fall between the following shift pattern - Monday-Friday 9-6 Saturdays 9-5 If you’re good at what you do, you can work anywhere! If you’re the best at what you do, you work at...


  • Cheadle, United Kingdom Together Full time

    **Company Description** We’re Together **-** the **market leading property finance experts with an entrepreneurial spirit.** **Based **in Cheadle, South Manchester, we’ve been established since in 1974 and have built a team of over 750 colleagues, who are passionate about supporting individuals and businesses achieve their property ambitions by making...


  • Cheadle, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full time

    About the CompanyHays Specialist Recruitment Limited is a well-established business that is looking for a customer service administrator to join their team. They are a reputable and successful company in their field and industry.About the RoleYou will be responsible for providing excellent customer service, which includes handling customer inquiries,...