Customer Service Apprentice

6 months ago


Cheadle, United Kingdom Manchester Fertility Full time

**Customer Service Apprentice**

**Reports to: Patient Services Manager**

**Key responsibilities**
- **Patient Reception**: Welcome patients and visitors to the clinic in a warm and friendly manner. Maintain a professional and caring demeanor, ensuring patients feel comfortable and supported throughout their visit.
- **Appointment Scheduling**: Efficiently manage patient appointments using our electronic booking system.
- **Patient Information**: Accurately collect and verify patient information and input it into our electronic database, managing data according to internal regulations GDPR, always ensuring confidentiality.
- **Process Payments**: Take patients' payments and update patients' records accordingly.
- **Administration support**:general administration support (filing/photocopying/franking mail/ SARS requests/ preparing patient notes/stationary orders/supply ordering)
- **Team Collaboration**: Work closely with all departments to ensure a smooth patient journey, collaborating effectively with staff to ensure a seamless patient journey.

**Knowledge & Skills**
- An enthusiasm to learn.
- Numerate
- Good verbal and non verbal communication skills
- Accuracy and attention to detail
- Computer literacy with knowledge of Word/Excel
- Outstanding organisational and timekeeping skills
- Ability to prioritise own workload on a daily basis
- Ability to communicate with the team
- Flexible and conscientious
- Good team working skills
- Ability to work well in a fast paced, high pressured environment

**Behaviours**
- To present in a calm and professional manner at all times
- Flexibility and adaptability to meet the changing needs of the business
- Act in the best interest of Manchester Fertility and patients at all times

This job description is not a definitive or exhaustive list of responsibilities, but incorporates the key framework of responsibilities and duties of the post holder.

**Job Types**: Full-time, Apprenticeship

**Salary**: From £10.42 per hour

**Benefits**:

- Company pension
- Enhanced maternity leave
- Free flu jabs
- Health & wellbeing programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Cheadle: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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