Director / Head of Sales and Customer Service

2 weeks ago


Cheadle, United Kingdom The Mistoria Group Full time

**Job Title**: Director / Head of Sales and Customer Service

**Location**: Cheadle/Manchester

**Position**: Permanent/Full-Time

**Sector**: Secretarial/Business Development/Property

**Job brief**

**Responsibilities**:

- Develop and execute sales strategies to achieve revenue and growth targets
- Manage and mentor the sales team, including hiring, training, and performance management
- Collaborate with marketing and product teams to identify new sales opportunities and develop targeted campaigns
- Analyze sales data and market trends to inform decision-making and forecasting
- Build and maintain relationships with key clients and industry partners
- Oversee sales operations, including budget management, pricing, and sales reporting
- Represent the company at industry events and conferences
- Develop and implement customer service policies and procedures to ensure a consistent and high-quality customer experience
- Manage and mentor the customer service team, including hiring, training, and performance management
- Analyze customer feedback and service data to identify areas for improvement and implement solutions
- Collaborate with sales, marketing, and product teams to address customer needs and concerns
- Oversee customer service operations, including budget management, staffing, and reporting
- Represent the company at industry events and conferences

**Qualifications**:

- Proven experience in a sales and customer service leadership role, with a track record of achieving revenue and growth targets
- Excellent communication, problem solving and negotiation skills
- Strong analytical and strategic thinking abilities
- Experience managing and developing sales and customer teams
- Bachelor's degree in business, marketing, or a related field; MBA preferred
- Proficiency in MS Office and CRM software
- Time management and planning skills
- Proven experience in a sales leadership role, with a track record of achieving revenue and growth targets
- Strong analytical and strategic thinking abilities

**KPIs**
- Liaise with Group Marketing to ensure Google reviews of all companies to be over 4.5 stars
- Work with group marketing and CEO to submit at least 3 to 4 award nominations and win at least 2 for the Mistoria Group, MCC and Mistoria Estate Agency
- Help the company to increase the number of branches from 8 to 10 in next 2 years and 20 in 5 years with 2000 properties and 100 employees with expert digital marketing support
- Websites to stand out and looks impressive in line with our competitors, company vision, mission and colour scheme and font to attract new clients, investors and landlords
- All brochures, case studies to be updated every year
- Promote Mistoria brand on various social media platforms with top quality content to engage with potential landlords and investors
- Liaise with the CEO on marketing strategy so that all websites, brochures and their content is relevant
- Generating strong 2-4 business landlord/investor leads per month for the company
- Explore opportunities for meaningful collaboration with 3 large well-known brands among the target market

**Key tasks**
- Assist at promoting corporate sponsorships events, e.g. Propertymark, AO Arena Corporate Box, Lancashire Cricket Club, etc, as and when required
- Arrange room bookings, organise hospitality and order stationery supplies, as required.
- Develop a growth strategy focused both on financial gain and customer satisfaction
- Conduct research to identify new markets and customer needs
- Arrange business meetings with prospective clients
- Promote the company’s products/services addressing or predicting clients’ objectives
- Prepare sales contracts ensuring adherence to law-established rules and guidelines
- Keep records of sales, revenue, invoices etc.
- Provide trustworthy feedback and after-sales support
- Build long-term relationships with new and existing customers
- Develop entry level staff into valuable salespeople.

**Salary**: From £40,000.00 per year

**Benefits**:

- Casual dress
- Company car
- Company events
- Flexitime
- On-site parking

Schedule:

- Flexitime
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Cheadle, SK8 7JB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- do you have property sector experience dealing with landlords and investors

**Experience**:

- Sales: 5 years (required)
- Business development: 5 years (required)
- Customer relationship management: 5 years (required)
- Customer service: 5 years (required)
- property sector: 3 years (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Willingness to travel:

- 50% (required)

Work Location: In person

Reference ID: Director / Head of Sales and Customer Service


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