Service Department Administrator
6 months ago
**Job Title**:
Service Department Administrator
**Location**:
Cheadle, Stoke-on-Trent, Staffordshire
**The Company**:New Haden Pumps Ltd.
For over 50 years New Haden Pumps Ltd has maintained an enviable reputation as one of the UK’s leading manufacturers / suppliers of pumping systems and associated equipment.
New Haden Pumps Ltd head office and manufacturing facility is based in the Staffordshire
Moorlands; being centrally located in the UK ensures that we are able provide nationwide coverage.
wastewater industries.
Due to organic growth, we are looking to expand and add a key member of staff to the team.
**The Role**:
As part of our continued growth, we are looking for a reliable, enthusiastic, and flexible Service Department Administrator to join our team based at our head office in Cheadle, Stoke-on-Trent.
Ideally, the successful applicant will have the following:
- Flexibility and adaptability.
- Commercial awareness.
- Good oral and written communication skills.
- The ability to be proactive and take the initiative.
- Tact and diplomacy.
- A team player with high level of dedication and Integrity.
- Ability to multi-task effectively and adhere to deadlines.
- Well-organised with a customer-oriented approach.
- Excellent knowledge of MS Office and the ability to learn company-specific software if required.
Main Duties:
- Upload orders onto company CRM software.
- Check data accuracy in orders and invoices.
- Contact clients to obtain missing information or answer queries.
- Maintain and update sales and customer records.
- Communicate important feedback from customers internally.
- Stay up to date with new products and features.
- Receive calls and direct appropriately/take accurate messages.
- Maintain an up-to-date efficient diary and customer database.
- Send/Receive Report Sheets for Engineers.
- Produce/send documentation required by customers for service visits.
- File report sheets and any other documentation for SRM.
- Highlight remedial works required.
- Follow/instigate procedure to ensure service appointments are booked.
- Invoice of completed works in line with our QMS.
- Produce maintenance, spares, and repair quotations.
- Translate Sales quotations to digital on company CRM software.
- Other ad hoc duties as required and the ability/willingness to develop the role.
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
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