Inbound Call Centre Operator

2 weeks ago


Manchester, United Kingdom PLOOMS LTD Full time

Join our team as a Call Center Representative and play a pivotal role in delivering exceptional customer service through phone interactions. As a Call Center Representative, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring customer satisfaction.

**Duties**:

- Communicate with customers via phone in a professional and courteous manner.
- Provide information about products or services, answer inquiries, and address concerns.
- Utilize phone etiquette to ensure positive customer interactions.
- Perform data entry accurately to update customer records and information.
- Upsell products or services to maximize sales opportunities.
- Analyze customer needs to offer tailored solutions.
- Handle calls efficiently while maintaining high-quality standards.

**Experience**:

- Prior experience in a call center or customer service role is preferred but not required.
- Strong communication skills to engage effectively with customers.
- Familiarity with phone etiquette and customer service best practices.
- Ability to perform data entry accurately and efficiently.
- Experience in upselling products or services is advantageous.

Pay: From £24,875.00 per year

**Benefits**:

- Additional leave
- Company events
- On-site parking
- Transport links

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 07/07/2024



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