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Inbound Call Center Representative
3 months ago
As an Inbound Call Centre Representative, you will be the first point of contact for our customers. You will handle incoming calls, address customer inquiries, resolve issues, and provide information about our products and services. Your primary goal is to ensure customer satisfaction through excellent communication and problem-solving skills.
Key Responsibilities:
- Answer incoming calls from customers promptly and courteously.
- Provide accurate information about products and services.
- Resolve customer issues and complaints effectively and efficiently.
- Document and update customer records based on interactions.
- Follow up on customer calls where necessary.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Collaborate with team members to ensure highquality customer service.
- Meet performance targets set by the management.
Qualifications:
- Previous experience in a call centre or customer service role is preferred but not required.
- Excellent communication and interpersonal skills.
- Strong problemsolving abilities.
- Ability to handle stressful situations calmly and effectively.
Pay:
From £23,967.00 per year
Benefits:
- Company events
- Onsite parking
- Paid volunteer time
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (preferred)
Work Location:
In person
Application deadline: 16/06/2024