Current jobs related to Call Center Representative - Manchester - Pearson Locke Solicitors

  • Call Centre Representative

    5 months ago

    Manchester, United Kingdom Global 1st Line Full time

    Global 1st Line is seeking enthusiastic and customer-focused individuals to join our dynamic Call Centre team in Manchester. As a Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional service and resolving inquiries. If you thrive in a fast-paced environment and possess excellent communication...

  • Call Center Representative

    7 days ago

    Manchester, United Kingdom Tuckers Solicitors Full time

    Job Description Job Title Call Handler Location Central Manchester Job Type Permanent, Full-Time 37.5 hours per week (WORK FROM OFFICE) Shift Pattern 9.00am to 5.30pm About Us Tuckers Solicitors a leading criminal defence firm. Established in 1980, we have a nationwide team of experienced lawyers providing immediate and expert support. Our team is...

  • Call Center Representative

    2 weeks ago

    manchester, United Kingdom Tuckers Solicitors Full time

    Job Title Call Handler Location Central Manchester Job Type Permanent, Full-Time 37.5 hours per week (WORK FROM OFFICE) Shift Pattern 9.00am to 5.30pm About Us Tuckers Solicitors a leading criminal defence firm. Established in 1980, we have a nationwide team of experienced lawyers providing immediate and expert support. Our team is highly experienced in...

  • Call Center Representative

    3 months ago

    Manchester, United Kingdom Tuckers Solicitors Full time

    Job TitleCall HandlerLocationCentral ManchesterJob TypePermanent, Full-Time 37.5 hours per week (WORK FROM OFFICE)Shift Pattern9.00am to 5.30pmAbout UsTuckers Solicitors a leading criminal defence firm. Established in 1980, we have a nationwide team of experienced lawyers providing immediate and expert support. Our team is highly experienced in successfully...

  • Call Center Representative

    3 months ago

    Manchester, United Kingdom Tuckers Solicitors Full time

    Job TitleCall HandlerLocationCentral ManchesterJob TypePermanent, Full-Time 37.5 hours per week (WORK FROM OFFICE)Shift Pattern9.00am to 5.30pmAbout UsTuckers Solicitors a leading criminal defence firm. Established in 1980, we have a nationwide team of experienced lawyers providing immediate and expert support. Our team is highly experienced in successfully...

  • Call Center Representative

    3 months ago

    Manchester,, Greater Manchester, United Kingdom Tuckers Solicitors Full time

    Job TitleCall HandlerLocationCentral ManchesterJob TypePermanent, Full-Time 37.5 hours per week (WORK FROM OFFICE)Shift Pattern9.00am to 5.30pmAbout UsTuckers Solicitors a leading criminal defence firm. Established in 1980, we have a nationwide team of experienced lawyers providing immediate and expert support. Our team is highly experienced in successfully...

  • Call Centre Operator

    5 months ago

    Manchester, United Kingdom Edinburgh Cleaning Solutions LTD Full time

    Job Title: Call Center Representative **Duties**: - Answer incoming calls from customers and provide assistance or information as needed - Handle customer inquiries, complaints, and requests with professionalism and empathy - Identify and escalate priority issues to the appropriate department or supervisor - Maintain accurate and detailed records of...

  • Call Centre Representative

    5 months ago

    Manchester, United Kingdom UTP Group Full time

    **Position**: Call Centre Representative **Reporting to**: Appointment Setter Manager **Status**: Permanent **Salary**: £25,000 basic salary (rising to £27,500 after 6 months) Plus uncapped commission (OTE £32,000 - £37,000 first year) **Hours**: Full Time (basic hours are 09:00 to 17:30) **Based**: Manchester **The Company**: UTP is one of the...

  • Call Center Agent

    5 months ago

    Manchester, United Kingdom RPS Enterprises Ltd Full time

    **About Us** RPS Enterprises is a small but growing business. We are professional, agile and innovative. We are currently in a growth phase so it’s an exciting time to be joining us. **Join our team today!** You will be making outbound calls to members of the public who have requested to be contacted to get a new insurance policy or have opted in to...

  • Call Centre Operator

    5 months ago

    Manchester, United Kingdom Comet Marketing Full time

    **Responsibilities**: - Answer incoming calls and respond to customer inquiries in a professional and courteous manner - Provide information about products and services to customers - Handle and resolve customer complaints or concerns - Perform data entry to update customer records accurately - Upsell products and services to customers when appropriate -...

  • Customer Care Representative

    5 months ago

    Manchester, United Kingdom Eco Assets Manager Full time

    Customer Support Representative **Duties**: - Assist customers with inquiries, concerns, and issues in a professional and timely manner. - Perform data entry tasks accurately and efficiently. - Communicate effectively with English customers. - Analyze customer needs and provide appropriate solutions or recommendations. - Upsell products or services to...

  • Customer Care Representative

    5 months ago

    Manchester, United Kingdom Eco Assets Manager Full time

    Customer Support Representative **Duties**: - Assist customers with inquiries, concerns, and issues in a professional and timely manner. - Perform data entry tasks accurately and efficiently. - Communicate effectively in both English and Spanish to assist bilingual customers. - Analyze customer needs and provide appropriate solutions or recommendations. -...

  • General Manger

    5 months ago

    Manchester, United Kingdom Rateable Value Experts Full time

    Job Overview: We are seeking a highly motivated and customer-focused individual to join our team as a General manager. Due to the expansion of our business we are looking for someone to overlook our team, to be able to support our staff and ensure that the teams bookings run smoothly. Your duties as a General Manager are as follows... Duties-: -...

  • Call Centre Agent

    5 months ago

    Manchester, United Kingdom Rateable Value Experts Full time

    We are seeking a motivated and customer-focused Sales Representative to join our Call Centre team. As a Sales Representative - Business Rate Appointment Booking, your primary responsibility will be to book appointments with clients across the UK. Prospecting SME’s and booking appointments for our expert team of surveyors to discuss rate reduction...

  • Call Centre

    5 months ago

    Manchester, United Kingdom Intrum Full time

    People people wanted. Are you our new Customer Service Representative? We're on the lookout for fantastic Customer Service Representatives who will love speaking with people over the telephone and providing financial solutions to their queries to join us. You don't have to have call centre experience; we know that customer service experience comes from a...

  • Call Centre Agent

    5 months ago

    Manchester, United Kingdom Bristow and Sutor Group Full time

    **Company Description**: **Who are we?** - Debt Recovery Plus part of the Bristow & Sutor Group - employing **over 500 people**: - ** Specialists** in the recovery of outstanding parking charges - Based in **great offices** just off the M60 in Denton (Tameside) - Modern organisation that **delivers excellence** to customers and clients - Using technology...

  • Call Centre Representative

    5 months ago

    Manchester, United Kingdom UTP Merchant Services Ltd Full time

    **£25,000 BASIC SALARY (RISING TO £27,500 AFTER 6 MONTHS) - PLUS UNCAPPED COMMISSION (OTE £30,000 - £35,000 FIRST YEAR!) **NO PREVIOUS SALES EXPERIENCE NEEDED** **JOIN US SO WE CAN KICKSTART YOUR SALES CAREER! APPLY NOW!** **Hours: Full Time (09:00 am to 17:30 pm) Monday to Friday - No shifts or Bank Holidays** UTP Merchant Services is a fast-growing...

  • Call Centre Representative

    5 months ago

    Manchester, United Kingdom UTP Merchant Services Ltd Full time

    **£25,000 BASIC SALARY (RISING TO £27,500 AFTER 6 MONTHS) - PLUS UNCAPPED COMMISSION (OTE £30,000 - £35,000 FIRST YEAR!) **NO PREVIOUS SALES EXPERIENCE NEEDED** **JOIN US SO WE CAN KICKSTART YOUR SALES CAREER! APPLY NOW!** **Hours: Full Time (09:00 am to 17:30 pm) Monday to Friday - No shifts or Bank Holidays** UTP Merchant Services is a fast-growing...

  • Call Centre

    3 months ago

    Manchester, United Kingdom Intrum Full time

    Know you're doing a good job.Are you our new Customer Service Representative?We're on the lookout for fantastic Customer Service representatives who will love speaking with people over the telephone and providing financial solutions to their queries to join us. You don't have to have call centre experience; we know that customer service experience comes from...

  • Call Centre

    1 month ago

    Manchester, United Kingdom CV-Library Full time

    Know you're doing a good job. Are you our new Customer Service Representative? We're on the lookout for fantastic Customer Service representatives who will love speaking with people over the telephone and providing financial solutions to their queries to join us. You don't have to have call centre experience; we know that customer service...

Call Center Representative

2 months ago

Manchester, United Kingdom Pearson Locke Solicitors Full time

Job Description: Call Centre Representative


Location: Manchester

Job Type: Monday-Friday 5-9 Saturday Sunday 10-6


Introduction: Pearson Locke Law is seeking an experienced Call Centre Representative to join our vibrant team. The ideal candidate will have a minimum of two years of experience in a call centre environment, providing exceptional customer service, handling inquiries, and resolving issues efficiently. This role requires a proactive approach to customer care, the ability to manage multiple tasks, and a strong focus on delivering a positive customer experience.


Key Responsibilities:

  • Handle incoming calls and respond to customer emails and messages in a timely and professional manner.
  • Provide accurate information on products and services, addressing customer inquiries and concerns with clarity and expertise.
  • Troubleshoot and resolve customer issues, escalating complex cases to relevant departments when necessary.
  • Maintain a thorough knowledge of the company’s offerings and policies to provide informed support and advice to customers.
  • Record details of customer interactions, transactions, comments, and complaints in the company’s CRM system.
  • Achieve personal and team targets including call handling time, customer satisfaction scores, and issue resolution metrics.
  • Participate in team meetings and training sessions to stay updated on product knowledge, company policies, and customer service best practices.
  • Work collaboratively with other team members to optimize customer service processes and enhance overall service delivery.


Requirements:

  • High school diploma or equivalent; further education or certification in customer service or a related field is a plus.
  • Minimum of two years’ experience in a call centre or customer service role.
  • Excellent verbal and written communication skills, with an empathetic and professional demeanor.
  • Proficiency in using CRM software and telephone systems.
  • Strong problem-solving skills and the ability to think quickly under pressure.
  • Ability to handle sensitive information confidentially.
  • Flexibility to work in shifts, during evenings, or on weekends as required.


Desirable Skills:

  • Experience in [specific industry or product area, if applicable].
  • Multilingual capabilities.


Compensation and Benefits:

  • Competitive salary based on experience.
  • Performance-based bonuses and incentives.
  • Comprehensive benefits package including health insurance, pension plan, and wellness programs.
  • Opportunities for career advancement and professional development.
  • Supportive and inclusive work environment.


Application Process: Interested candidates should submit their CV and a cover letter detailing their experience and suitability for the role to [application method]. Applications will be reviewed on a rolling basis until the position is filled.


Equal Opportunity: Pearson Locke Law is committed to equality and diversity in the workplace. We welcome applications from all sections of the community.

This position is ideal for an individual looking to leverage their customer service skills in a dynamic and supportive environment, contributing significantly to the operational success of our business.