General Manger
7 months ago
Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a General manager. Due to the expansion of our business we are looking for someone to overlook our team, to be able to support our staff and ensure that the teams bookings run smoothly. Your duties as a General Manager are as follows...
Duties-:
- Overlooking the call centre, you will be their go to person. Any issues that may arise will be reported to you and therefore it will be your responsiblility to ensure that any/all issues are addressed accordingly.
- Keeping track of bookings/progression of the company. You will be required to keep spreadsheets to track and keep record of the work done by the call centre and commisions that may have been acheived by the call centre.
- Confirming appointments made by the call centre and filing appropriate paperwork.
- Booking appointments for surveyors.
**General Manager Essential Skills**
Problem-solving and conflict resolution skills
Communication skills
Analytical abilities
Organizational and multitasking skills
Strong leadership skills
**General Manager Roles & Responsibilities**
Work with other management team members to develop call center objectives, keeping profitability and efficiency in mind
Lead team meetings and coach and motivate team members
Hire, onboard and train call center personnel
Analyze call center data and prepare reports for upper management.
Evaluate staff effectiveness and performance annually or on an as-needed basis
**Day-to-Day Duties**
Hire, train, and manage a team of call center representatives
Work with call center representatives to solve problems like difficult calls from angry customers
Collect and Analyze call center statistics and adjust processes to meet or exceed goals
Create weekly reports
**Salary**: From £16.00 per hour
Expected hours: 35 per week
**Benefits**:
- Company pension
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Commission pay
- Performance bonus
- Signing bonus
- Tips
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (required)
**Experience**:
- Supervising experience: 1 year (preferred)
- General management: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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