Call Centre Operator

6 months ago


Manchester, United Kingdom Comet Marketing Full time

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide information about products and services to customers
- Handle and resolve customer complaints or concerns
- Perform data entry to update customer records accurately
- Upsell products and services to customers when appropriate
- Follow call center scripts and procedures accurately
- Maintain a high level of phone etiquette and customer service skills at all times

**Skills**:

- Excellent communication skills, both verbal and written, in English
- Ability to analyse customer needs and provide appropriate solutions
- Proficient in data entry and computer skills
- Strong interpersonal skills to effectively communicate with customers

**Salary**: £29,010.00-£31,256.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- customer service: 1 year (preferred)

Ability to Commute:

- Manchester (required)

Work Location: In person


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