Call Centre Operator
5 months ago
Job Title: Call Center Representative
**Duties**:
- Answer incoming calls from customers and provide assistance or information as needed
- Handle customer inquiries, complaints, and requests with professionalism and empathy
- Identify and escalate priority issues to the appropriate department or supervisor
- Maintain accurate and detailed records of customer interactions and transactions
- Follow communication procedures, guidelines, and policies to ensure customer satisfaction
- Provide product information and resolve any product-related issues or concerns
- Keep up-to-date with product knowledge, company policies, and industry trends
- Meet or exceed performance goals in areas such as call quality, customer satisfaction, and productivity
Qualifications:
- Previous experience in a customer service or call center role preferred
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to handle high call volumes and work in a fast-paced environment
- Proficient computer skills and ability to navigate multiple systems simultaneously
- Ability to remain calm and professional in stressful situations
- Flexibility to work various shifts, including evenings, weekends, and holidays
**Salary**: £26,512.00-£31,353.00 per year
**Benefits**:
- Flexitime
Flexible Language Requirement:
- English not required
Schedule:
- Flexitime
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
- Sales: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (preferred)
Ability to Commute:
- Manchester, M3 4AP (preferred)
Work Location: In person
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