Call Centre Operator

5 months ago


Manchester, United Kingdom Edinburgh Cleaning Solutions LTD Full time

Job Title: Call Center Representative

**Duties**:

- Answer incoming calls from customers and provide assistance or information as needed
- Handle customer inquiries, complaints, and requests with professionalism and empathy
- Identify and escalate priority issues to the appropriate department or supervisor
- Maintain accurate and detailed records of customer interactions and transactions
- Follow communication procedures, guidelines, and policies to ensure customer satisfaction
- Provide product information and resolve any product-related issues or concerns
- Keep up-to-date with product knowledge, company policies, and industry trends
- Meet or exceed performance goals in areas such as call quality, customer satisfaction, and productivity

Qualifications:

- Previous experience in a customer service or call center role preferred
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to handle high call volumes and work in a fast-paced environment
- Proficient computer skills and ability to navigate multiple systems simultaneously
- Ability to remain calm and professional in stressful situations
- Flexibility to work various shifts, including evenings, weekends, and holidays

**Salary**: £26,512.00-£31,353.00 per year

**Benefits**:

- Flexitime

Flexible Language Requirement:

- English not required

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)
- Sales: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (preferred)

Ability to Commute:

- Manchester, M3 4AP (preferred)

Work Location: In person


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