Call Centre Advisor

3 weeks ago

Manchester, United Kingdom Sunbelt Rentals Careers Full time

**About The Role**:
CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Call Centre Advisor you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.

In the role you will be working in one of our customers centre, where your key responsibilities will include:

- Triage incoming enquires and ensure the customers enquiry is managed appropriately
- Manage customer orders and queries in accordance with Sunbelt Rentals company procedures and processes and to the customers SLAs.
- Maintain accurate and detailed records of customer interactions, transactions, and feedback.
- Deliver accurate and timely hire contact administration throughout the entire hire process according to agreed SLAs.
- Identify and resolve customer problems by investigating issues, developing solutions, and ensuring resolution or escalating as per the company’s escalation procedure.
- Collaborate with and build strong relationships with all key stakeholders across the business, maintaining strong communication channels.
- Gather and analyse customer feedback to identify areas for improvement.
- Contribute to the development of customer service policies and procedure.
- Ensure all reporting / administration required is accurate and on-time

Working shift patterns between 7am to 7pm

This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

**About You**:
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To succeed in this role you will bring the following skill-set and behaviours:

- Proven customer service experience
- Experience of working in a call centre
- Experience of working to KPI's
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
- An effective team member with a highly supportive, collaborative approach
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role

**About Us**:
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.

  • Call Centre Advisor

    4 weeks ago

    Manchester, United Kingdom Interaction Recruitment Full time

    **Reference** 420088 **Salary** £10.42 - £10.42/hour **Job Location**: - United Kingdom - England - North West England - Greater Manchester - Manchester **Job Type** Temporary **Posted** 05 April 2023 **£10.42 per hour** **Must be full flexible Monday to Sunday 4.30pm - 11.30pm** **Part time - 25 hours per week (trinaing will be full time for 2...

  • Call Centre Advisor

    4 weeks ago

    Manchester, United Kingdom Interaction Recruitment Full time

    **Reference** 420086 **Salary** £10.42 - £10.42/hour **Job Location**: - United Kingdom - England - North West England - Greater Manchester - Manchester **Job Type** Temporary **Posted** 05 April 2023 **£10.42 per hour** **Must be full flexible Monday to Sunday 6am - 2pm** **Part time - 25 hours per week (trinaing will be full time for 2...

  • Call Centre Advisor

    4 weeks ago

    Manchester, United Kingdom Interaction Recruitment Full time

    **Reference** 420087 **Salary** £10.42 - £10.42/hour **Job Location**: - United Kingdom - England - North West England - Greater Manchester - Manchester **Job Type** Temporary **Posted** 05 April 2023 **£10.42 per hour** **Must be full flexible Monday to Sunday 10am-7.30pm** **Part time - 25 hours per week (trinaing will be full time for 2...

  • Call Centre Advisor

    4 weeks ago

    Swinton, Greater Manchester, United Kingdom Interaction Recruitment Full time

    Customer Service Advisor - Full Time Call Centre Based- Rotherham Role Profile: Contract: Temporary to Permanent Hourly Rate: £11.44ph- Paid Weekly Hours: Full Time, Monday - Friday fully flexible between 8am-6pm; 37.5hpw Paid Training: 2 weeks of full-time training 9am - 5pm Equipment will be provided by the client. Start Date: 22nd July Role...

  • Call Centre Operator/parts Advisor

    4 weeks ago

    Manchester, United Kingdom Performance Resourcing Midlands Full time

    **Call Centre Operator/Parts Advisor** Manchester, Greater Manchester £26,750 Basic Salary - £31,750 OTE/Annum We are recruiting a **Call Centre Operator/Parts Advisor** for a **Car Dealership Group** in the **Manchester** area. **PLEASE ONLY APPLY IF YOU HAVE PREVIOUS CAR PARTS ADVISOR/SUPERVISOR EXPERIENCE IN A CAR DEALERSHIP.** They are the first...

  • Call Centre Operator/parts Advisor

    4 weeks ago

    Manchester, United Kingdom Performance Resourcing Midlands Full time

    **Call Centre Operator/Parts Advisor** Manchester, Greater Manchester £25,080 Basic Salary - £30,080 OTE/Annum We are recruiting a **Call Centre Operator/Parts Advisor** for a **Car Dealership Group** in the **Manchester** area. **PLEASE ONLY APPLY IF YOU HAVE PREVIOUS CAR PARTS ADVISOR/SUPERVISOR EXPERIENCE IN A CAR DEALERSHIP.** They are the first...

  • Call Centre Operator/parts Advisor

    3 weeks ago

    Manchester, United Kingdom Performance Resourcing Midlands Full time

    **Call Centre Operator/Parts Advisor** Manchester, Greater Manchester £25,080 Basic Salary - £30,080 OTE/Annum We are recruiting a **Call Centre Operator/Parts Advisor** for a **Car Dealership Group** in the **Manchester** area. **PLEASE ONLY APPLY IF YOU HAVE PREVIOUS CAR PARTS ADVISOR/SUPERVISOR EXPERIENCE IN A CAR DEALERSHIP.** They are the first...

  • Call Centre Operator/parts Advisor

    2 weeks ago

    Manchester, United Kingdom Performance Resourcing Midlands Full time

    **Call Centre Operator/Parts Advisor** Manchester, Greater Manchester £26,750 Basic Salary - £31,750 OTE/Annum We are recruiting a **Call Centre Operator/Parts Advisor** for a **Car Dealership Group** in the **Manchester** area. **PLEASE ONLY APPLY IF YOU HAVE PREVIOUS CAR PARTS ADVISOR/SUPERVISOR EXPERIENCE IN A CAR DEALERSHIP.** They are the first...

  • Call Centre Operator/parts Advisor

    2 weeks ago

    Manchester, United Kingdom Performance Resourcing Midlands Full time

    **Call Centre Operator/Parts Advisor** Manchester, Greater Manchester £25,080 Basic Salary - £30,080 OTE/Annum We are recruiting a **Call Centre Operator/Parts Advisor** for a **Car Dealership Group** in the **Manchester** area. **PLEASE ONLY APPLY IF YOU HAVE PREVIOUS CAR PARTS ADVISOR/SUPERVISOR EXPERIENCE IN A CAR DEALERSHIP.** They are the first...

  • Call Centre Operator/parts Advisor

    2 weeks ago

    Manchester, United Kingdom Performance Resourcing Midlands Full time

    **Call Centre Operator/Parts Advisor** Manchester, Greater Manchester £25,080 Basic Salary - £30,080 OTE/Annum We are recruiting a **Call Centre Operator/Parts Advisor** for a **Car Dealership Group** in the **Manchester** area. They are the first point of contact for our customers over the telephone so it’s vital they provide a welcoming...

  • Call Centre Advisor

    6 days ago

    Manchester, United Kingdom Sunbelt Rentals Careers Full time

    About The Role CUSTOMER SERVICES - IT'S A PEOPLE THING Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there's a place in our Customer Service team for you. It's not about what you know. It's who you are. As a Call...

  • Call Centre Advisor

    4 weeks ago

    Manchester, United Kingdom Sunbelt Rentals Careers Full time

    About The Role CUSTOMER SERVICES - IT’S A PEOPLE THING Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are....

  • Call Centre Advisor

    3 weeks ago

    Manchester, United Kingdom Sunbelt Rentals Careers Full time

    About The Role CUSTOMER SERVICES - IT’S A PEOPLE THING Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are....

  • Call Centre Advisor

    3 weeks ago

    Manchester, United Kingdom Sunbelt Rentals Careers Full time

    About The Role CUSTOMER SERVICES - IT’S A PEOPLE THING Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are....

  • Call Centre Advisor

    4 weeks ago

    Manchester, United Kingdom Sunbelt Rentals Careers Full time

    **About The Role**: CUSTOMER SERVICES - IT’S A PEOPLE THING Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are....

  • Call Centre Advisor

    3 weeks ago

    Manchester, United Kingdom Sunbelt Rentals Careers Full time

    **About The Role**: CUSTOMER SERVICES - IT’S A PEOPLE THING Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are....

  • Call Centre Operative

    3 weeks ago

    Manchester, United Kingdom AKA Recruitment Ltd Full time

    **AKA Recruitment **are excited to bring you this Car Parts call centre Operative position in a busy automotive parts distribution centre based in Manchester. Are you looking to work for an established company that offers career stability and progression? Are you looking to work alongside a supportive management team? **APPLY NOW!!** **Basic Salary:...

  • Call Centre Operator

    4 weeks ago

    Manchester, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Call Centre Operator/Parts Advisor Needed for Parts Factor in Manchester** - £24,000 Basic + onus £29,000 OTE - Monday - Friday with Saturday mornings on a rota - Company Car Scheme - Up to 26 days holiday + bank holidays - Training and development opportunities. Our clients are automotive specialists and we take immense pride in working alongside them...

  • Call Centre Operator

    5 days ago

    Manchester, United Kingdom Perfect Placement Automotive Recruitment Full time

    Call Centre Operator/Parts Advisor Needed for Parts Factor in Manchester- £24,000 Basic + onus £29,000 OTE Monday Friday with Saturday mornings on a rota Company Car Scheme Up to 26 days holiday + bank holidays Training and development opportunities.Our clients are automotive specialists and we take immense pride in working alongside them here at Perfect...

  • Call Centre Sales Advisor

    5 days ago

    Manchester, United Kingdom SimplyOne Dental Full time

    **Role**: We are currently recruiting for a Dental Practice Call Centre Customer Service Advisor / Receptionist Duties. - Answering inbound calls and making outbound follow up calls - Answering any customer questions and providing high levels of customer service **Requirements**: - Previous customer service experience (essential) - Excellent timekeeping...