Call Centre Advisor

5 months ago

Manchester, United Kingdom EFM Fleet Services Ltd Full time

**EFM Fleet Services Ltd
- Operation Centre Controllers
- Manchester M22 4TE**

EFM Fleet Services Ltd is a well-established Fleet Management company that offers its customers comprehensive protection when one of their vehicle’s breaks down at the side of the road, our roadside technicians and engineers are rapidly deployed to get our customers back on the move, which begins in our operations centre. Joining the team at EFM offers job satisfaction every day, we want to hear from you if you have the passion and enthusiasm to keep our customers on the journey, where every that might be.

EFM are recruiting for full time permanent **Operations Centre Controllers** to join our Team in Sharston, Manchester M22 4TE.

**What we can offer successful Operations Centre Controllers**
- **Permanent role**
- **Commencing salary £23,000 with overtime available if you wish**
- **Bonus Scheme’s, retention and during employment**
- **Various flexible shift patterns
- full and part time positions available**
- **Full time leave + bank holidays**
- **Enhanced Maternity Pay Scheme**
- **Pension Scheme**
- **On
- site free parking**

**The Operations Controllers will have the following tasks**
- Record, process and accurately deal with jobs that are received from customers using our bespoke web-based platform.
- You will need to understand, priorities and identify services which are classed as warranty, damage, and or recharge. (Full training will be provided).
- Allocate and deploy resources and suppliers to pre-booked and live tasks in-line.
- Liaise with workshops (internal and external) to book work with them.

**Skills required for an Operations Center Controller**

If you love a career that is different every day, fast paced, supporting getting our customers back on the road. As an **Operations Centre Controller**, your role is integral, responding to calls from our customers who could have broken down at the roadside, they may have a none urgent defect to report or have a general enquiry. It’s down to our Operations teams to quickly and effectively deal with the call and deploy the resources to meet our customer needs.
- Are you customer-service orientated, with a positive professional manner
- The ability to assess data quickly and accurately process
- Excellent communication is essential
- Good IT skills
- You love working as part of a team
- Have an attention to detail

Ideally you will have previous experience working within a fast-paced contact centre, but if you have no experience training is available. If you have the skills to be empathetic and wish for a career with a difference

So, what are you waiting for?

Come and join a great team that is full of brilliant people who are passionate about delivering excellent service to our customer.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Supplemental pay types:

- Bonus scheme
- Signing bonus

Work Location: In person

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