Daytime Call Centre Agent

6 months ago


Manchester, United Kingdom Propcall Full time

Job Overview:
Reporting to the Customer Service Executive, the Customer Service Advisor is responsible for handling and processing all inbound calls during the daytime operation. The Customer Service Advisor will be responsible for providing the highest-level of customer service, whilst ensuring each call is handled in a timely and effective manner.

**Duties**:
Handling inbound calls, tailoring each call to the needs of the individual client.
- Proactively recording and processing each inbound call.
- Ensure all notes are recorded accurately in a clear and informative manner.
- Identifying improvements to client call processes.
- Ensuring compliance with the company standards.
- Present a professional company image on behalf of our clients.
- General customer service and administrative tasks.

Preferred Skills & Education:

- Experience within the customer service industry.
- Experience within the hospitality industry.
- Experience within the retail industry
- English Language & Maths GCSE C or above Personality & Characteristics:

- Excellent communication skills, both verbal and written.
- Customer focussed attitude.
- Good listening skills.
- Polite and friendly.
- Sociable & A Team Player

**Job Types**: Part-time, Permanent, Zero hours contract

Pay: £11.44 per hour

Expected hours: 20 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Life insurance
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Overtime

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person


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