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Inbound Call Centre Agent

4 months ago

Manchester, United Kingdom CSP U.K. LTD Full time

We are currently seeking an Inbound Call Center Representative to join our team. As a representative, you will be responsible for handling incoming calls from customers, providing excellent customer service, and assisting with various inquiries and requests. This is a great opportunity to work in a fast-paced environment and contribute to the success of our call center.

**Duties**:

- Answer incoming calls from customers and provide assistance in a professional and courteous manner
- Utilize phone etiquette skills to ensure positive customer interactions
- Upsell products or services when appropriate to enhance customer satisfaction and increase sales
- Analyze customer issues and provide appropriate solutions or escalate to the appropriate department for further assistance
- Follow company policies and procedures to ensure consistent service delivery

**Qualifications**:

- Excellent communication skills with the ability to effectively communicate with customers from diverse backgrounds
- Strong data entry skills with a high level of accuracy
- Ability to handle high call volumes while maintaining professionalism and composure
- Previous experience in a call center or customer service role is preferred but not required

**Job Types**: Full-time, Permanent

Pay: From £25,929.99 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 30/05/2024