Head of Call Centre
1 week ago
**Position**: Head of Call Centre
**Job Type**: Full-time
**Reports to**:COO
**Summary of Responsibilities**
- Managing VIP Acquisition, Retention and Reactivation Strategy.
- Leading the call centre team with a focus to VIP players and standard players as well.
- Analysing and reporting on VIP activity.
- Managing a team of VIP and Regular Customers experts.
- Responsibility for VIP gifts.
- Analysing and pro-actively anticipating VIP needs and identifying new opportunities.
- Creating an enhanced, proactive service for VIP members to create and encourage loyalty and increase customer satisfaction levels.
- Dealing with escalated issues/queries for VIPs, sourcing solutions to ensure effective resolution and proactively offer advice.
- Providing accurate weekly and monthly reporting.
- The ability to empathise while understanding different behaviour preferences is a must, as is a high level of integrity and agility.
- You will have a professional approach to work and a real passion to be the very best, taking pride in the products our clients create and deliver.
- Managing a team of 8 people.
**Person Specification**
- 5 years’ proven managerial experience at Senior level in the Turkish betting market.
- Extensive experience and understanding of online gaming marketing.
- Highly creative with a visionary approach to VIP management.
- Strong communication and negotiation skills.
- Ability to work in a high pressure and dynamic environment.
**What you will receive**:
- Competitive package.
- Other perks TBC.
**Salary**: £35,000.00 per year
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- iGaming: 5 years (preferred)
**Language**:
- Turkish (required)
Work Location: Hybrid remote in London, N11 1GN
Reference ID: CC
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