Call Centre Operator

2 weeks ago


London, United Kingdom Channel Centre Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and handling incoming calls from customers. This is a full-time position with opportunities for career growth.

**Duties**:

- Answer incoming calls from customers and provide assistance or information as needed
- Resolve customer inquiries and complaints in a professional and timely manner
- Utilize phone etiquette to ensure positive customer interactions
- Perform data entry and maintain accurate customer records
- Upsell products or services when appropriate
- Analyze customer needs and recommend solutions

**Requirements**:

- High school diploma or equivalent
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities
- Ability to handle high call volumes and work in a fast-paced environment
- Proficient in data entry and computer skills
- Exceptional phone etiquette and customer service skills

**Job Types**: Full-time, Permanent

Pay: From £26,254.88 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 13/05/2024


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