Call Centre Operator
2 weeks ago
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and handling incoming calls from customers. This is a full-time position with opportunities for career growth.
**Duties**:
- Answer incoming calls from customers and provide assistance or information as needed
- Resolve customer inquiries and complaints in a professional and timely manner
- Utilize phone etiquette to ensure positive customer interactions
- Perform data entry and maintain accurate customer records
- Upsell products or services when appropriate
- Analyze customer needs and recommend solutions
**Requirements**:
- High school diploma or equivalent
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities
- Ability to handle high call volumes and work in a fast-paced environment
- Proficient in data entry and computer skills
- Exceptional phone etiquette and customer service skills
**Job Types**: Full-time, Permanent
Pay: From £26,254.88 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 13/05/2024
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