Call Centre Agent
2 weeks ago
Calling all Japanese-speaking call centre agents
We're looking for enthusiastic individuals to join our client, a leader in aviation Sales Centre team, where you'll provide exceptional customer service, sell tickets, and promote one of their renowned mileage schemes.
This is a two-year fixed-term contract with the potential to become permanent, depending on business and performance, as long as the candidate's visa allows.
Deliver top-notch customer service to passengers
- Support the Sales team in various tasks
Assist customers during irregular operations and flight cancellations
- Ensure smooth communication with global offices, airports, and other airlines
Fluent in Japanese and English (verbal and written)
- Proficient in computer usage
- Familiarity with other airlines' Frequent Flyer Programmes and AMADEUS system
- GCSE Maths & English grade C or above, or equivalent
- Customer service qualification (Certificate or NVQ)
Training:
- Thorough training provided to ensure success in your role
Flexible shifts, including weekends and Bank Holidays
24 days of annual leave increasing to 25 days in the 2nd year of service (public holidays are given in addition to annual leave).
- Discounted private medical cover
- Defined Contribution Pension
- Group Life Cover
- Discounts on Flights
O. per annum depending on experience
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