Call Centre Representative

2 weeks ago


London, United Kingdom Relay Group Ltd Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Call Centre Representative. As a representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries.

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Up sell products or services to increase revenue
- Assist customers with placing orders, processing payments, and resolving billing issues
- Handle customer complaints or concerns with empathy and problem-solving skills
- Follow call centre scripts and guidelines to ensure consistent service delivery
- Communicate effectively with customers using proper phone etiquette
- Analyse customer needs and recommend appropriate solutions

**Skills**:

- Strong data entry skills with attention to detail
- Ability to multitask and navigate computer systems while on the phone
- Excellent verbal and written communication skills in English
- Ability to adapt to changing priorities and work well under pressure

Join our team of dedicated professionals who strive to provide exceptional customer service.

**Salary**: From £23,012.73 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- London (preferred)

Work Location: In person

Application deadline: 21/03/2024



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