Call Centre Representative

4 weeks ago


London, United Kingdom Global 1st Line Group Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who enjoy helping others and thrive in a fast-paced environment.

**Responsibilities**:

- Answer incoming calls from customers and provide assistance with inquiries, orders, and product information
- Handle customer complaints or concerns with professionalism and empathy
- Utilize excellent phone etiquette to ensure positive customer interactions
- Analyze customer needs and recommend appropriate products or services
- Up sell products or services to maximize sales opportunities

**Requirements**:

- Strong communication and interpersonal skills
- Excellent phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Ability to work well in a team-oriented environment

**Salary**: From £23,257.64 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 25/04/2024



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