Call Centre Representative

2 weeks ago


London, United Kingdom Relay Group Ltd Full time

We are seeking a highly motivated and customer-oriented Call Centre Representative to join our team. As a Call Centre Representative, you will be responsible for providing exceptional customer service and resolving inquiries or issues over the phone.

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information regarding products and services
- Utilize phone etiquette to ensure positive customer interactions
- Collaborate with team members to meet individual and team performance goals
- Analyse customer needs and recommend appropriate solutions

**Skills**:

- Excellent verbal and written communication skills
- Strong phone etiquette and active listening skills
- Ability to multitask, prioritize, and manage time effectively
- Strong problem-solving skills with the ability to analyse information and make sound decisions

**Salary**: From £23,012.73 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- London (preferred)

Work Location: In person

Application deadline: 20/03/2024



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