Call Centre Representative
2 weeks ago
As a Call Centre Representative, you will be the first point of contact for our customers, providing assistance, answering inquiries, and resolving issues in a professional and timely manner
**Duties**:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide information about products and services, take orders, and process returns or exchanges
- Utilize phone etiquette skills to ensure positive customer interactions
- Analyse customer needs and recommend appropriate solutions or upsell additional products or services
- Communicate effectively with customers to resolve issues or complaints
**Skills**:
- Strong data entry skills with attention to detail and accuracy
- Strong active listening skills and the ability to empathize with customers' concerns.
- Excellent verbal and written communication skills, with a clear and pleasant telephone manner.
If you are passionate about providing excellent customer service and have the necessary skills, we would love to hear from you.
**Salary**: From £24,012.73 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- London (preferred)
Work Location: In person
Application deadline: 05/03/2024
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