Call Centre Representative

2 weeks ago


London, United Kingdom ALPHAATOMIC LTD Full time

As a Call Centre Representative, you will be the first point of contact for our customers, providing assistance, answering inquiries, and resolving issues in a professional and timely manner

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide information about products and services, take orders, and process returns or exchanges
- Utilize phone etiquette skills to ensure positive customer interactions
- Analyse customer needs and recommend appropriate solutions or upsell additional products or services
- Communicate effectively with customers to resolve issues or complaints

**Skills**:

- Strong data entry skills with attention to detail and accuracy
- Strong active listening skills and the ability to empathize with customers' concerns.
- Excellent verbal and written communication skills, with a clear and pleasant telephone manner.

If you are passionate about providing excellent customer service and have the necessary skills, we would love to hear from you.

**Salary**: From £24,012.73 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- London (preferred)

Work Location: In person

Application deadline: 05/03/2024



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