Call Centre Representative

3 weeks ago


London, United Kingdom The Connected Consulting Group Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries or issues over the phone.

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, and promotions
- Up sell additional products or services to customers when appropriate
- Handle customer complaints or concerns with empathy and strive for first-call resolution
- Communicate effectively with customers and colleagues to ensure a seamless customer experience
- Analyze customer needs and recommend appropriate solutions

**Skills**:

- Excellent phone etiquette and strong communication skills
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment while maintaining attention to detail

If you are looking for a challenging yet rewarding position as a Call Center Representative, we would love to hear from you.

**Salary**: From £23,157.65 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 11/04/2024



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