Call Centre Operator

2 weeks ago


London, United Kingdom Channel Partners Limited Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and handling incoming calls from customers. This is a great opportunity for individuals who enjoy helping others and thrive in a fast-paced environment.

**Responsibilities**:

- Utilize excellent phone etiquette to ensure professional and courteous communication with customers
- Gather and enter customer information accurately into the system
- Analyze customer needs and provide appropriate solutions or recommendations
- Upsell products or services to customers when applicable
- Handle customer complaints or issues with empathy and problem-solving skills
- Follow company policies and procedures to ensure consistent service delivery
- Collaborate with team members to achieve departmental goals

**Qualifications**:

- Fluent in English, both written and verbal communication skills
- Strong data entry skills with attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Excellent communication skills, both verbal and written
- Ability to effectively communicate complex information in a clear and concise manner
- Experience in upselling products or services is preferred
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills and ability to handle customer complaints with empathy

**Job Types**: Full-time, Permanent

Pay: From £25,317.77 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 28/05/2024


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