Call Centre Executive

2 weeks ago


London, United Kingdom Global Wave Innovations Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Centre Representative. As a Call Centre Representative, you will be responsible for providing exceptional customer service and resolving inquiries or issues over the phone. This is an excellent opportunity for someone who enjoys helping others and has strong communication skills.

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Handle customer complaints or concerns with empathy and patience
- Follow call center scripts and guidelines to ensure consistency and quality of service
- Identify opportunities to upsell or cross-sell products or services
- Escalate complex issues to the appropriate department for resolution

**Requirements**:

- Excellent phone etiquette and strong communication skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and handle high call volumes
- Customer-focused with a positive attitude
- Ability to work well in a team-oriented setting

**Salary**: From £24,076.24 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 21/03/2024


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