Call Centre Representative
2 weeks ago
As a Call Center Representative, you will be responsible for providing exceptional customer service over the phone. Your ability to effectively communicate, analyse customer needs, and provide accurate information will contribute to the overall success of our call centre operations.
**Responsibilities**:
- Answer incoming calls from customers and provide assistance or information as needed
- Up sell products or services to customers when appropriate
- Use phone etiquette to ensure positive customer interactions
- Analyse customer needs and provide appropriate solutions or recommendations
- Listen to customers' concerns, inquiries, and feedback with empathy and patience
**Skills**:
- Excellent communication and interpersonal skills
- Ability to analyse customer needs and provide effective solutions
- Strong data entry skills with attention to detail
Join our team and help us deliver outstanding service to our valued customers.
**Salary**: From £23,012.73 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- London (preferred)
Work Location: In person
Application deadline: 05/03/2024
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