Current jobs related to Head of Call Centre - London - Page Personnel - UK

  • Head of Contact Centre

    3 months ago

    London, United Kingdom Page Personnel Full time

    Join a large UK retailer brand - Enjoy hybrid working **About Our Client**: Our client is a prominent retail company with a strong presence in the United Kingdom. They are known for their high-quality products, excellent customer service, and commitment to providing an exceptional shopping experience. As the Head of Contact Centre, you will be joining a...

  • Call Centre Agent

    3 months ago

    London, United Kingdom HS Full time

    **Summary** A call centre based in West London who serve cosmetic clinics & suites in the Harley Street and other national locations seek part and full time call centre agents. This is a rare opportunity to work in a fantastic role at a prestigious institution. We are a leading centre for dermatology and hair transplants. **Essential for role**: - Ability...

  • Call Centre Agent

    3 months ago

    London, United Kingdom Conviction Global Full time

    Job Title: Call Centre Agent (BPO) - UK Summary: The Call Centre Agent in the Business Process Outsourcing (BPO) sector operates within a fast-paced environment, handling inbound and outbound customer calls. The role involves providing exceptional customer service, resolving inquiries, and supporting clients in various industries. Key...

  • Call Centre Assistant

    3 months ago

    London, United Kingdom Lewisham and Greenwich NHS Trust Full time

    This is a busy Appointment Contact Centre based at Queen Elizabeth Hospital. To be successful in the role you will need the following attributes **and experience**: You must be customer focused You must have a positive attitude and work well within a team You must be reliable and have excellent time keeping You must enjoy speaking to people on the...

  • Call Centre Agent

    3 months ago

    London, United Kingdom MBA Group Full time

    Our Client, a leading car manufacturer are currently looking for a Call Centre Agent to join the business based out of their Edgware Dealership. We are currently looking for a **Call Centre Agent **to join an exciting, leading and well-known car manufacturer. You will be required to provide accurate estimates for parts, ensuring that the customer is fully...

  • Call Centre Assistant

    4 months ago

    London, United Kingdom Lewisham and Greenwich NHS Trust Full time

    PREVIOUS APPLICANTS NEED NOT APPLY This is a busy Appointment Contact Centre based at Queen Elizabeth Hospital. To be successful in the role you will need the following attributes **and experience**: You must be customer focused You must have a positive attitude and work well within a team You must be reliable and have excellent time keeping You must enjoy...

  • Call Centre Assistant

    3 months ago

    London, United Kingdom Lewisham and Greenwich NHS Trust Full time

    PREVIOUS APPLICANTS NEED NOT APPLY This is a busy Appointment Contact Centre based at Queen Elizabeth Hospital. To be successful in the role you will need the following attributes **and experience**: You must be customer focused You must have a positive attitude and work well within a team You must be reliable and have excellent time keeping You must enjoy...

  • Call Centre Assistant

    3 months ago

    London, United Kingdom Specsavers Full time

    **Call Centre/ Admin Assistant** **Location: Harrow, London** **Salary - £11.44 per hour** **Hours: Full Time - 40 hours Will inclde 1 weekend day working** **Training provided** For our stores to run like clockwork and keep our patients at the heart of everything we do, we need sound support behind the scenes - and that’s where you come in. So,...

  • Call Centre Advisor

    3 months ago

    London, United Kingdom Creative Car Park Ltd Full time

    Creative Car Park (CCP) provides bespoke parking management services to SME businesses and other entities with parking facilities, helping them to drive customer footfall and maximise the value, convenience, and security of those parking areas. As a leading UK car park management company with over 25 years in the industry, CCP leads the way in the...

  • Call Centre Advisor

    3 months ago

    London, United Kingdom Creative Car Park Ltd Full time

    Creative Car Park (CCP) provides bespoke parking management services to SME businesses and other entities with parking facilities, helping them to drive customer footfall and maximise the value, convenience, and security of those parking areas. As a leading UK car park management company with over 25 years in the industry, CCP leads the way in the...

  • Call Centre Administrator

    3 months ago

    London, United Kingdom Creative Car Park Ltd Full time

    Creative Car Park (CCP) provides bespoke parking management services to SME businesses and other entities with parking facilities, helping them to drive customer footfall and maximise the value, convenience, and security of those parking areas. As a leading UK car park management company with over 25 years in the industry, CCP leads the way in the...

  • Call Centre Operations Manager

    2 days ago

    London, Greater London, United Kingdom Ashdown Group Full time

    Call Centre Manager OpportunityA highly successful and rapidly growing household name brand are seeking an experienced Call Centre Manager to join their Operations team.Key Responsibilities:Improve the customer service experience and maintain customer satisfactionFacilitate organic growth by taking ownership of customer issuesManage the day-to-day...

  • Call Centre Operations Manager

    2 days ago

    London, Greater London, United Kingdom Ashdown Group Full time

    Call Centre Manager OpportunityA highly successful and rapidly growing household name brand are seeking an experienced Call Centre Manager to join their Operations team.Key Responsibilities:Improve the customer service experience and maintain customer satisfactionFacilitate organic growth by taking ownership of customer issuesManage the day-to-day...

  • Call Centre Agent

    3 months ago

    London, United Kingdom Whitewill Real Estate London Full time

    Job Overview: As a Real Estate Call Centre Agent, you will be the first point of contact for clients and prospective customers interested in real estate services provided by our company. You will handle inbound and outbound calls, providing information, answering inquiries and qualifying prospective buyers before passing them on to our brokers. While you...

  • Outbound Call Centre Agent

    4 months ago

    London, United Kingdom Talk Services Full time

    Talk Services is on the lookout for a customer service enthusiast and professional Outbound Call Centre Agent in Maidstone. As an Outbound Call Centre Agent, you will be handling high level of inbound and outbound calls for Sales and Customer Services purposes on behalf of our UK Clients. Responsibilities will include keeping up with compliance,...

  • Call Centre Agent

    3 months ago

    London, United Kingdom CARE HOME FINDER LTD Full time

    **PRIMARY JOB FUNCTION** - To put into practice the Council’s vision of a seamless local service delivery, by providing an administrative and customer service function supporting the Contact Centre. - To process payment in and payments out of Contact Islington; ensure that timescales and performance target are achieved for both. To set up and issue Contact...

  • Call Centre Operations Manager

    1 week ago

    London, Greater London, United Kingdom Ashdown Group Full time

    Job Summary:A highly successful and rapidly growing household name brand, Ashdown Group, is seeking an experienced Call Centre Manager to join their Operations team. This is a fantastic opportunity to join a relatively new and rapidly growing team in a role where you can make a significant impact.Key Responsibilities:Improve the customer service experience...

  • Call Centre Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom Ashdown Group Full time

    Job Summary:A highly successful and rapidly growing household name brand, Ashdown Group, is seeking an experienced Call Centre Manager to join their Operations team. This is a fantastic opportunity to join a relatively new and rapidly growing team in a role where you can make a significant impact.Key Responsibilities:Improve the customer service experience...

  • Call Centre Representative

    3 months ago

    London, United Kingdom BSR Health Full time

    **Call Centre Representative**: - **Central London - on site**_ **up to £28,000** We are looking for a smart, presentable, charismatic individual with excellent written and verbal interpersonal skills to join a growing team within a private clinic in Central London This non-patient facing role will be based on site and dealing with patient bookings and...

  • Call Centre Sales Advisor

    3 months ago

    London, United Kingdom CCA Recruitment Full time

    **Role: Call Centre Inbound Sales Advisor** **Location: Camden, London** **Salary: £29,000 & competitive bonus scheme** **Operational Hours: Mon-Friday 8am-8pm with some weekend working on a rotational shift pattern 9-6pm - working 40 hours per week** Are you looking for a company that rewards you? A growing company that has a clear progression path? Do...

Head of Call Centre

4 months ago

London, United Kingdom Page Personnel - UK Full time

Join a large UK retailer brand
- Enjoy hybrid working

**About Our Client**:
Our client is a prominent retail company with a strong presence in the United Kingdom. They are known for their high-quality products, excellent customer service, and commitment to providing an exceptional shopping experience. As the Head of Contact Centre, you will be joining a forward-thinking organisation that values innovation and strives for excellence.

The head of contact centre will:

- Develop and execute the call centre strategy, aligning it with the overall business objectives to deliver exceptional customer experiences.
- Lead and motivate a team of call centre managers and agents, providing coaching, training, and ongoing performance feedback.
- Monitor call centre performance, analyse data and metrics to identify areas for improvement and implement strategies to enhance customer satisfaction and operational efficiency.
- Collaborate with cross-functional teams to address customer issues, ensure seamless communication, and drive process improvements.
- Establish and maintain call centre standards, procedures, and performance goals.
- Stay updated with industry trends, best practices, and emerging technologies to implement innovative solutions that optimise call centre operations.
- Conduct regular performance evaluations, implement performance improvement plans, and drive employee engagement initiatives.

**The Successful Applicant**:
The successful head of contact centre will have
- A proven track record in successfully managing call centre operations, preferably within the retail sector.
- They will possess exceptional leadership and communication skills, with the ability to inspire and develop high-performing teams.
- They will be data-driven, analytical, and adept at making informed decisions to optimise operational efficiency and enhance customer satisfaction.

**What's on Offer**:
The head of contact centre will enjoy:

- Competitive salary of up to £65,000 per annum.
- Opportunity to lead and shape the call centre operations of a well-established and respected retail company.
- Collaborative and inclusive work environment that encourages innovation and professional growth.
- Additional benefits such as health insurance, pension scheme, and employee discounts.
- Contact
- Rinad Shayea
- Quote job ref
- JN-052023-6064510
- Phone number
- +44 207 269 2218