Call Centre Representative
2 weeks ago
**Responsibilities**:
- Answer incoming calls from customers promptly and professionally
- Make outbound calls to follow up on customer inquiries or to conduct surveys
- Provide accurate information about products or services
- Utilize phone etiquette to ensure a positive customer experience
- Perform data entry tasks accurately and efficiently
- Analyze customer needs to recommend the most suitable products or services
- Upsell additional products or services when appropriate
**Skills**:
- Strong communication skills in English
- Ability to communicate effectively over the phone
- Proficient in data entry and maintaining customer records
- Bilingual or multilingual capabilities are a plus
- Strong analytical skills to understand customer needs and preferences
**Job Types**: Full-time, Permanent
Pay: From £25,314.84 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 26/05/2024
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